Center Manager

Position: Centre Manager – Clinic

Department: Administration / Operations

Reporting To: Operations Manager / Management

Location: Clinic / Hospital Centre

Employment Type: Full-Time

1. Job Summary

The Centre Manager will be responsible for the overall administration, daily operations, staff management, patient experience, revenue generation, and smooth functioning of the clinic. The candidate must ensure efficient coordination between doctors, nursing staff, front office, laboratory, pharmacy, and other departments while maintaining quality standards and patient satisfaction.

2. Key Roles & Responsibilities

A. Clinic Operations

• Manage the day-to-day operations of the clinic.
• Ensure smooth functioning of all departments.
• Monitor patient flow, OPD operations, appointments, and waiting time.
• Ensure availability of medical equipment, supplies, and necessary resources.
• Handle operational issues and resolve them promptly.

B. Staff Management

• Supervise and coordinate doctors, nurses, front office, housekeeping, laboratory, and other staff.
• Monitor staff attendance, punctuality, grooming, and discipline.
• Prepare duty rosters and ensure adequate manpower availability.
• Coordinate with HR for recruitment, onboarding, training, and employee-related issues.
• Conduct regular staff meetings and performance reviews.

C. Patient Experience & Customer Service

• Ensure excellent patient care and service standards.
• Handle patient complaints, feedback, and grievances.
• Ensure proper coordination between patients and doctors.
• Maintain patient satisfaction and service quality.
• Monitor patient waiting time and appointment management.

D. Revenue & Business Development

• Monitor daily OPD revenue and overall clinic performance.
• Achieve assigned business and revenue targets.
• Identify opportunities to increase patient footfall.
• Coordinate health camps, corporate tie-ups, and promotional activities.
• Monitor billing, collections, and outstanding payments.

E. Quality & Compliance

• Ensure compliance with hospital policies and applicable healthcare regulations.
• Maintain cleanliness, hygiene, and infection-control standards.
• Ensure proper maintenance of records and documentation.
• Support NABH quality standards and audit requirements, wherever applicable.
• Ensure proper handling of patient records and confidentiality.

F. Coordination & Reporting

• Submit daily, weekly, and monthly operational reports to management.
• Monitor department-wise performance and productivity.
• Coordinate with HR, Finance, Operations, and Management.
• Report operational challenges and provide suitable solutions.
• Ensure proper inventory management and control of operational expenses.

3. Educational Qualification

• Graduate in any discipline.
• MBA / PG Diploma in Hospital Management or Healthcare Administration will be an added advantage.

4. Experience

• Minimum 3–5 years of experience in hospital or clinic administration.
• Previous experience as Centre Manager, Clinic Manager, Hospital Administrator, or Operations Executive preferred.

5. Required Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good knowledge of hospital/clinic operations.
• Problem-solving and decision-making abilities.
• Patient relationship management.
• Basic knowledge of MS Excel, Word, and hospital management software.
• Revenue monitoring and operational planning.

6. Key Performance Indicators (KPIs)

• Achievement of monthly revenue targets.
• Increase in patient footfall and OPD registrations.
• Patient satisfaction and complaint resolution.
• Staff attendance, punctuality, and retention.
• Effective cost and inventory management.
• Compliance with quality and safety standards.
• Smooth day-to-day clinic operations.

7. Authority & AccountabilityThe Centre Manager will be accountable for the overall operational performance, staff coordination, patient satisfaction, revenue growth, and administrative management of the assigned clinic, in accordance with management policies and approval procedures.