Client Relationship Executive

Job Summary

We are looking for a motivated and customer-focused Client Relationship Manager to manage customer relationships, drive customer retention, and generate additional revenue through upselling and cross-selling opportunities. The candidate will maintain strong relationships with existing and prospective customers while coordinating with Sales, Service, Finance, and Insurance teams.

Key Responsibilities

Build and maintain strong relationships with existing and prospective customers.

Understand customer requirements and recommend suitable vehicles, products, and services.

Manage customer enquiries, leads, follow-ups, and conversions through the CRM system.

Identify and generate upselling and cross-selling opportunities.

Promote vehicle accessories, insurance, extended warranty, AMC/service packages, finance, and other value-added services.

Follow up with customers after vehicle delivery to ensure a positive ownership experience.

Promote periodic vehicle servicing, maintenance packages, and service renewals.

Generate repeat business, referrals, and customer loyalty.

Coordinate with Sales, Service, Finance, Insurance, and Workshop teams to resolve customer queries and concerns.

Handle customer complaints professionally and ensure timely resolution.

Conduct follow-ups for insurance renewals, service reminders, warranty extensions, and AMC renewals.

Maintain accurate customer information, interactions, and follow-up activities in the CRM system.

Monitor leads and ensure timely follow-up to maximize conversion opportunities.

Achieve assigned sales, revenue, upselling, retention, and customer satisfaction targets.

Prepare daily, weekly, and monthly reports related to customer follow-ups, sales, conversions, and revenue.

Stay updated on vehicle models, features, pricing, accessories, finance options, and company offers.

Key Skills

• Client Relationship Management

• Automobile Sales

• Upselling & Cross-selling

• Customer Retention

• Lead Management

• After-Sales Service

• Consultative Selling

• Sales Conversion

• Customer Complaint Handling

• CRM Software

• Negotiation & Communication

• Customer Follow-up

• Revenue Generation

• Target Achievement

• Team Coordination

Preferred Qualifications

Bachelor's degree in Business Administration, Marketing, Sales, or a related field.

2–5 years of experience in automobile sales, dealership, customer relationship management, or after-sales service.

Strong communication and interpersonal skills.

Customer-focused approach with good sales and negotiation abilities.

Experience working with CRM software is preferred.

Ability to achieve sales and revenue targets.

Knowledge of automobile products, accessories, insurance, finance, and service processes will be an advantage.

Key Performance Indicators (KPIs)

• Monthly Sales Achievement

• Upselling & Cross-selling Revenue

• Lead Conversion Rate

• Customer Retention Rate

• Repeat Sales

• Accessories / Value-added Service Sales

• Insurance & AMC Renewals

• Customer Satisfaction

• Customer Complaint Resolution

• Referral Generation