Clinical Coordinator

Job Summary:

The Clinical Coordinator acts as a vital link between patients, internal stakeholders, and the hospital team (SOS) within a virtual healthcare environment. Key responsibilities include:

● Providing counselling and guidance to patients throughout their treatment journey.

● Validating prescriptions, facilitating immediate or emergency admissions, and raising red flags to relevant stakeholders.

● Coordinating admission confirmations and supporting a smooth recovery process.

● Delivering comprehensive patient support from pre-operative preparation to post-discharge follow-up.

● Conducting structured follow-up calls to monitor patient progress and address concerns.

● Offering clinical guidance to the IS team for accurate case handling and query resolution.

Key Responsibilities:

1. Patient Coordination & Counselling

● Connect with patients virtually to assess clinical status and guide them through treatment.

● Conduct pre-op, post-op, and post-discharge calls.

● Educate patients on medications, discharge instructions, and recovery.

● Coordinate with doctors or the hospital medical team to resolve any clinical concerns.

2. Admission & IPD Confirmation

● Verify and confirm admissions post confirmation from relevant stakeholders.

● Connect and document same-day OPD to IPD.

● Coordinate with Care Buddies and internal teams for approvals and follow-ups.

● Escalate high-risk or urgent cases to relevant stakeholders.

3. Prescription Validation & Compliance

● Review and validate prescriptions for accuracy and completeness.

● Ensure timely validation of prescriptions as per TAT.

● Report deviations or incomplete prescriptions promptly.

4. Post-Operative / Discharge & Follow-Up Management

● Conduct follow-up calls on Day 1, post-surgery/discharge.

● Monitor recovery, address concerns, and escalate clinical issues.

● Document patient interactions accurately in LSQ / Email as per requirement.

5. Communication & Collaboration

● Liaise with Team, Care Buddies, CST Team, FinOps and Hospital Teams (SOS) for

smooth patient experience.

● Ensure timely updates via email or system logs.

● Participate in huddles, review meetings, and feedback discussions for process

improvement.

Skills & Competencies:

● Strong clinical knowledge and patient-handling skills.

● Excellent communication, empathy, and counselling abilities.

● Good understanding of workflow processes.

● Proficiency in data entry, documentation, and relevant systems tools.

● Ability to prioritize patient cases efficiently.

Qualifications:

● B.Sc Nursing / GNM / BDS /.

● Minimum 1–3 years of experience in hospital operations, clinical coordination, patient

counselling, or telehealth services.

● Prior experience in healthcare process management is preferred.

Key Performance Indicators (KPIs):

● Timely completion of all validation and follow-up calls.

● Accuracy of documentation and tagging.

● Patient satisfaction and feedback scores.

● Adherence to SOPs and escalation timelines.

● Reduction in pending or delayed prescription validations.