Cluster Manager

Role & responsibilities

Facility Management, Residential Property Maintenance

1. Tenant Relations and issue management

• Check In, CheckOuts for Tenants.
• Tenant Escalations.
• Foster positive relationships with tenants to ensure tenant satisfaction and retention.

2. Building Maintenance :

• Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc..
• Drive property inspections to identify maintenance needs and address them promptly.
• Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc..
• Ensure the records of Inventory items within all properties common area & inside flats is maintained.
• All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.

3. Staff management ::

Cluster Manager is required to manage operations related to all staff. Staff Types include -

i) Management team staff = Facility Managers & Team Leads & Operations Executives.

ii) Resource staff = Plumbers, Eelctriciancs, Housekeeping etc..

__ For the above staff, ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc..

Give periodic Trainings & Feedback to all staff on performance & process updates.

Co-ordinating with the manpower agencies for ensuring the staff deployments.

4.Reports ::

• Start of the Day & End of the Day reports across all properties within the clusters should be verified.
• Monthly Building Audit reports should be submitted.
• Monthly utility reports , expense reports should be submitted.

Qualifications & skills that is required for this role ::

• Ability to set the right expectations with the tenants
• Ability to communicate with good articulation
• Structured well organized and consistent with work
• Bachelor's degree in facilities management, real estate, or a related field (preferred).
• Knowledge of maintenance and repair
• Ability to independently travel to properties within the assigned geographical cluster