Collection Team Leader

1. 1. Job ResponsibilitiesLead and manage a team of collection executives.
2. Achieve monthly collection targets and recovery goals.
3. Monitor daily team performance and productivity.
4. Handle overdue accounts and delinquent customers.
5. Follow up with customers for pending EMI payments.
6. Guide team members on collection strategies and customer handling.
7. Conduct daily team meetings and performance reviews.
8. Prepare daily, weekly, and monthly collection reports.
9. Ensure proper customer communication and professional behaviour.
10. Coordinate with the management team to improve collection performance.

• 2. Key Skills RequiredTeam management and leadership.
• Communication and negotiation skills.
• Problem-solving abilities.
• Target achievement.
• Customer relationship management.
• MIS reporting and Excel knowledge.
• Field and tele-calling collection experience.
• 3. Key Performance Indicators (KPIs)Monthly collection target achievement.
• Collection efficiency.
• Reduction in overdue accounts.
• Team productivity.
• PTP (Promise to Pay) conversion.
• Daily follow-up and reporting.
• 4. QualificationGraduate in any discipline.
• 2–5 years of experience in banking, NBFC or financial services collections.
• Experience handling a collection team is preferred.

5. Main ObjectiveTo manage the collection team effectively, achieve monthly recovery targets, reduce overdue accounts, and maintain good customer relationships