CRM Executive

We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customersYour daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly.

• Objectives of this roleProviding accurate information about products or services and guiding customers in making informed decisions. 
• Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. 
• Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. 
• Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat. 
• Escalating complex issues to higher authorities when necessary and following up on resolutions. 
• Maintaining detailed and accurate records of customer interactions and inquiries.
•  Skills :-Multilingual proficiency for effective communication in India’s diverse market. 
• Knowledge of the company's products or services to provide comprehensive support. 
• Proficiency in using customer support software and tools. 
• Flexibility in working shifts or extended hours to ensure excellent customer support. 
• Empathetic and patient approach while interacting with customers. 
• Ability to multitask and prioritise multiple tasks. 
• Knowledge of customer service processes and best practices. 
• Ability to work with minimal supervision.
• Candidate should Know hindi Communication very well.