Customer Care Associate

Hiring: Customer Care Associate – Voice Process

Job Role: Customer Care Associate – Voice Process

Location: Bangalore

Work Mode: Work from Office (WFO)

• Job DetailsQualification: 12th Pass and above
• Experience: Freshers and Experienced candidates
• Preferred Experience: Minimum 6 months of BPO experience
• Languages: Hindi and English
• Versant Score: Minimum Level 4 (Mandatory)
• Shifts: Morning, General and Split Shifts

Roles & Responsibilities

1. Handle inbound and outbound customer calls professionally.
2. Understand customer queries and provide accurate solutions.
3. Follow company scripts, process guidelines and quality standards.
4. Maintain customer interaction records in the CRM system.
5. Build positive customer relationships and ensure customer satisfaction.
6. Achieve assigned performance, productivity and quality targets.
7. Promote relevant products and services wherever applicable.

Required SkillsGood communication

• skills in Hindi and English.
• Strong listening and customer-handling abilities.
• Basic computer knowledge and familiarity with MS Office.
• Good problem-solving skills and a positive attitude.
• Ability to handle customer queries patiently and professionally.
• Willingness to work in rotational business shifts, including weekends and festivals.
• Candidate RequirementsFreshers and experienced candidates are welcome.
• Minimum 6 months of BPO experience is preferred.
• Must be comfortable working from the office in Bangalore.
• Must have a minimum Versant Level 4 score.
• Immediate joiners are preferred.
• Important InformationWork from Office only.
• Morning, General and Split Shifts.
• Weekend and festival working may be required.
• Immediate interview availability is preferred.

Interested candidates can apply now!