Mervice Infotech Private Limited

Customer Care Executive

Mervice Infotech Private Limited
BTM Layout, Bengaluru/Bangalore
₹16,000 - ₹19,000 monthly

Fixed

₹16,000 - ₹19,000

Earning Potential

₹19,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Basic EnglishBasic English

Job highlights

Urgently hiring

Urgently hiring

32 applicants

32 applicants

Job Description

A Customer Care Representative (CCR) is responsible for helping customers before, during, and after they use a company's products or services. Common roles and responsibilities include:

  • Responding to customer inquiries via phone, email, chat, or social media.
  • Resolving customer complaints professionally and efficiently.
  • Providing accurate information about products, services, pricing, and policies.
  • Processing orders, returns, exchanges, refunds, or cancellations.
  • Updating and maintaining customer records in the company's system.
  • Escalating complex issues to supervisors or specialized departments when necessary.
  • Following up with customers to ensure issues have been resolved satisfactorily.
  • Building positive relationships with customers through courteous and empathetic communication.
  • Meeting performance metrics such as response time, customer satisfaction (CSAT), and first-call resolution.

Identifying customer needs and, when appropriate, recommending relevant products or services.

Job role

Work location
Work locationKas Officers, KAS Officers Colony, BTM Layout 2nd Stage, BTM Layout, Bengaluru, Karnataka 560068, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
Skills
SkillsBlended process, Domestic BPO, Voice Process
English level
English levelBasic English
Gender
GenderAny gender

About company

Name
NameMervice Infotech Private Limited
Address
AddressKas Officers, KAS Officers Colony, BTM Layout 2nd Stage, BTM Layout, Bengaluru, Karnataka 560068, India
Job posted by Mervice Infotech Private Limited

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You can expect a minimum salary of 16,000 INR and can go up to 19,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 17 Sept 2026. For more details, download apna app and find Full Time jobs in Bengaluru . Through apna, you can find jobs in 64 cities across India. Join NOW!