Customer Care Executive
Solasta Ayer ConsultantFixed
₹15,000 - ₹18,000
Average Incentives*
₹2,000
Earning Potential
₹20,000
Fixed
₹15,000 - ₹18,000
Average Incentives
₹2,000
Earning Potential
₹20,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Basic EnglishJob Description
Inbound Process Associate
Job Summary
We are looking for enthusiastic, confident, and customer-focused individuals to join our team as Inbound Process Associates for the Airtel Black customer service process. The role involves handling customer calls, understanding their concerns, and providing effective solutions while ensuring a positive customer experience.
Key Responsibilities
Handle inbound customer calls professionally and efficiently.
Understand customer queries, concerns, and service requirements.
Provide accurate information and appropriate solutions.
Resolve customer issues while maintaining high service quality.
Maintain a positive and professional approach during customer interactions.
Update customer information and call details in the system.
Follow defined processes, quality standards, and communication guidelines.
Meet assigned productivity and customer satisfaction targets.
Eligibility & Requirements
🎓 Qualification: Any Graduation is mandatory.
💼 Experience: Freshers and experienced candidates can apply.
🗣️ Language: Excellent communication skills in:
English + Hindi, OR
English + Tamil
💻 Basic computer knowledge and ability to work on customer service systems.
🤝 Strong communication, listening, and problem-solving skills.
📞 Customer-service oriented with a professional attitude.
Salary
💰 Take-home Salary: ₹17,000 per month
Work Schedule
🕒 Shift: Rotational shifts
Shift Timings: 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, 9:00 AM – 6:00 PM, 10:00 AM – 7:00 PM, 11:00 AM – 8:00 PM, 12:00 PM – 9:00 PM, or 1:00 PM – 10:00 PM
📅 Week Off: 2 rotational week offs
Preferred Candidates
Immediate joiners are preferred.
Candidates passionate about delivering excellent customer service.
Candidates residing near the workplace/location are preferred for easier commute and shift convenience.
Why Join Us?
Opportunity to work in a reputed customer service process.
Suitable for both freshers and experienced candidates.
Develop valuable communication and customer-handling skills.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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