Customer Care Executive

Job Description: Customer Support ExecutiveJob Title: Customer Support Executive

Experience Required: 1 Year

Job Type: Full-time

Job SummaryWe are looking for a Customer Support Executive with 1 year of experience in handling customer queries, resolving complaints, and providing excellent customer service. The candidate should have strong communication skills, problem-solving abilities, and a customer-focused approach.

• Roles and ResponsibilitiesHandle customer inquiries through calls, emails, and live chat.
• Resolve customer issues and complaints in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Maintain customer records and update details in CRM software.
• Follow up with customers to ensure satisfactory resolution of issues.
• Escalate complex customer concerns to the relevant departments.
• Meet customer satisfaction and performance targets.
• Maintain professional communication and build positive customer relationships.
• Required SkillsMinimum 1 year of experience in customer support or customer service.
• Good verbal and written communication skills.
• Strong problem-solving and customer-handling skills.
• Basic computer knowledge and MS Office proficiency.
• Familiarity with CRM tools and ticketing systems is an advantage.
• Ability to work independently and as part of a team.

Educational QualificationAny graduate or undergraduate candidate, depending on company requirements.

• Additional RequirementsAbility to work in rotational shifts, if required.
• Good time-management and multitasking skills.
• Professional attitude and willingness to learn.

Salary: As per company standards and experience.

Work Location: As per company requirements.