Customer Care Executive/ Sales Executive

Handle incoming customer calls, enquiries, and requests professionally.

Make follow-up calls to customers after vehicle delivery and service visits.

Collect customer feedback and ensure timely resolution of complaints.

Coordinate with Sales, Service, and other departments to address customer concerns.

Maintain accurate customer records and update CRM/Dealer Management System.

Schedule service appointments and follow up with customers for periodic maintenance.

Make reminder calls for service, insurance renewal, vehicle delivery, and other customer requirements.

Monitor customer satisfaction and escalate unresolved issues to the concerned manager.

Conduct customer satisfaction calls and maintain feedback reports.

Follow up on leads and enquiries received through calls, online platforms, and other sources.

Maintain daily call reports, follow-up reports, and customer complaint records.

Ensure timely communication regarding vehicle status, delivery, service updates, and other requirements.

Support the dealership in improving customer retention and repeat business.

• Attend showroom walk-in customers and understand their vehicle requirements.
• Explain vehicle features, specifications, variants, pricing, offers, and finance options.
• Conduct vehicle demonstrations and arrange test drives for customers.
• Generate new sales leads through calls, references, digital enquiries, and field activities.
• Follow up regularly with prospective customers and convert enquiries into bookings.
• Achieve monthly and quarterly sales targets.
• Maintain accurate customer and lead information in the CRM/DMS.
• Coordinate with Finance, Insurance, Accessories, and Service teams to ensure smooth vehicle delivery.
• Prepare quotations and assist customers with booking and documentation requirements.
• Follow up on pending bookings, loan approvals, payments, and vehicle deliveries.
• Maintain strong customer relationships and encourage referrals and repeat business.
• Participate in promotional activities, customer events, and local marketing activities.
• Submit daily sales, enquiry, follow-up, and booking reports to the Sales Manager.
• Ensure customer satisfaction throughout the sales process.
• Required SkillsGood communication and interpersonal skills.
• Strong sales and negotiation skills.
• Customer-focused and positive attitude.
• Good convincing and presentation skills.
• Ability to achieve sales targets.
• Good follow-up and lead-conversion skills.
• Basic knowledge of MS Office and CRM/DMS software.
• Two-wheeler/four-wheeler driving licence is an advantage.
• Kannada and English communication skills required; Hindi/Telugu/Tamil will be an added advantage.