Customer Success Executive

About Leadzo

Leadzo (www.leadzo.co.in) is building a modern lead generation and service marketplace platform designed to connect customers with verified service professionals across service industries, from Marketing & Technology, Legal & Business, Home Services, Health & Wellbeing, Construction & Trades, Lessons & Training, Events & Creative, and more.

Our mission: to make it easier, faster, and more transparent for people to discover and hire trusted professionals online, while helping businesses grow through qualified, high-intent leads.

We're a small, funded team that has already done the hard part. The product is built, sellers are paying for it, and buyers keep coming back. What we're building now is the machine that scales it - and this role is one of the first pieces of that.

About the Role

You'll be the voice of Leadzo - helping buyers find the right professionals and helping sellers get the most out of the platform. This is a high-ownership role where you'll handle inbound calls, email tickets, and everything in between to ensure a smooth experience on both sides of the marketplace.

You'll report directly to the Founder during the early stage of the company.

Roles & Responsibilities

• Be a product expert - assist new and existing sellers and buyers with any queries they have about the platform
• Front-line support for inbound calls and emails, resolving issues on first contact
• Successfully onboard new sellers to the platform, guiding them through their first credit purchase (all our sales are warm - no cold calling!)
• Encourage eligible sellers to explore upgrade options through soft, consultative selling
• Build trust and lasting relationships with buyers and sellers through clear, friendly communication
• Manage the team inbox using Zoho Desk/or any equivalent - track, prioritise, and resolve tickets efficiently
• Maintain accurate records of interactions, issues, and resolutions

What We're Looking For

• 1 year of experience in customer support, inbound/outbound calls, or a client-facing role
• Strong spoken and written English - clear, confident, and professional
• Fluency in Kannada is a must (Bengaluru-first launch) proficiency in Hindi and any of Telugu, Tamil, Malayalam, Marathi, Gujarati, or Bengali is a strong plus
• Comfortable working on a laptop with above-average typing speed
• Exceptional attention to detail - accurate, thorough, and consistent
• Interest in soft sales and building customer relationships over the phone
• Ability to multitask across calls, emails, and admin without dropping the ball
• Self-starter with a strong work ethic and eagerness to grow within the company

Perks & Benefits

• Base CTC: ₹2.5 LPA + uncapped commissions
• Healthcare insurance
• Paid holidays
• A small, high-performance team where top contributors get noticed and rewarded as we scale

Location & Hours

On-site at Leadzo - Plot No. 113, 2nd Floor, 100ft Ring Road, 5th Block, 3rd Phase, Banashankari 3rd Stage, Bengaluru - 560085

• Monday to Friday | 9:00 AM – 6:00 PM