Customer Support Executive

The Customer Support Executive is responsible for handling customer inquiries, resolving issues efficiently,

and ensuring a high level of customer satisfaction. This role serves as the first point of contact between

the company and its customers.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products, services, and policies
• Maintain detailed records of customer interactions and resolutions
• Escalate complex issues to the appropriate department when required
• Follow up with customers to ensure issue resolution and satisfaction

Required Qualifications :

• 12th or Bachelor’s degree or equivalent experience (fresher also can apply)
• Proven experience in a customer support or service role
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal abilities
• Ability to work in a fast-paced environment