Customer Support Executive

Job SummaryWe are looking for enthusiastic and customer-focused female candidates to join our Customer Support Voice Process team. The ideal candidate should possess excellent communication skills in both English and Hindi and be passionate about delivering outstanding customer service. The role involves handling inbound and outbound customer calls, resolving customer queries, and ensuring a positive customer experience.

• Key ResponsibilitiesHandle inbound and outbound customer calls professionally and courteously.
• Respond to customer inquiries and resolve issues promptly and effectively.
• Provide accurate information regarding products, services, and company policies.
• Record customer interactions and maintain accurate documentation in the system.
• Escalate unresolved issues to the appropriate department when necessary.
• Meet defined quality, productivity, and customer satisfaction targets.
• Maintain confidentiality of customer information and adhere to company policies.
• Build and maintain positive relationships with customers through effective communication.
• Eligibility CriteriaFemale candidates only.
• Minimum qualification: 12th Pass / Graduate (preferred).
• Freshers and experienced candidates are welcome to apply.
• Excellent verbal communication skills.
• Mandatory SkillsFluency in both English and Hindi (spoken) is mandatory.
• Strong listening and interpersonal skills.
• Customer-centric attitude with excellent problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, if required.
• Preferred SkillsPrevious experience in a Customer Support or Voice Process role is an added advantage.
• Ability to remain calm and professional while handling customer concerns.
• Strong time management and multitasking skills.
• Compensation & BenefitsCompetitive salary.
• Performance-based incentives.
• Training and career growth opportunities.
• Employee engagement activities and benefits as per company policy.

NoteOnly candidates who are fluent in both English and Hindi will be considered for this position.