E-Commerce Executive

E-Commerce Executive – SAMIKA

Company: SAMIKA

Industry: Premium Silver Jewellery / D2C

Location: Bangalore

Employment Type: Full-Time

Experience: 1–3 Years

Salary: ₹2.5–3.5LPA, depending on experience and skills

About SAMIKA

SAMIKA is a premium 925 sterling silver jewellery brand focused on elegant, contemporary and everyday jewellery. We are building a strong omnichannel presence across our D2C website and leading marketplaces.

We are looking for a hands-on E-Commerce Executive who can manage day-to-day marketplace operations and contribute directly to online sales, catalog growth and business performance.

Key Responsibilities

1. Marketplace Management

* Manage SAMIKA’s presence across Amazon, Flipkart, Myntra, Nykaa, AJIO, Tata CLiQ, Etsy and other marketplaces.

* Manage product listings, catalog updates, pricing, inventory and product availability.

* Coordinate with marketplace account managers and seller support teams.

* Monitor marketplace dashboards, notifications, orders, returns and operational issues.

* Follow up on onboarding, catalog approval, brand store and other marketplace requirements.

2. Product Catalog Management

* Create and optimize product listings with:

  * Product titles

  * Product descriptions

  * Key features

  * Search keywords

  * Product attributes

  * Images and videos

  * Size, weight and other specifications

* Ensure accurate SKU mapping, pricing and inventory across all channels.

* Maintain catalog quality and resolve listing errors/rejections.

3. Sales & Growth

* Track daily/weekly/monthly sales across marketplaces and the SAMIKA website.

* Identify slow-moving and high-performing SKUs.

* Support promotional campaigns, offers, discounts and marketplace events.

* Analyze conversion rate, traffic, CTR, sales, returns, ratings and reviews.

* Suggest actions to improve product visibility and conversion.

4. Inventory & Order Management

* Monitor inventory levels across all sales channels.

* Coordinate with the operations/warehouse team to avoid stock-outs and overselling.

* Monitor order processing, cancellations, returns and RTOs.

* Track fulfillment and delivery-related issues.

* Maintain accurate marketplace inventory.

5. Marketplace Advertising

* Support marketplace advertising campaigns such as:

  * Amazon Ads

  * Flipkart Ads

  * Myntra campaigns

  * Other marketplace promotional campaigns

* Monitor ad spend, impressions, clicks, conversions and ROAS.

* Coordinate with the marketing team to optimize campaigns.

6. Analytics & Reporting

Prepare regular reports covering:

* Sales by marketplace

* SKU-wise sales

* Revenue and orders

* Conversion rate

* Average Order Value

* Returns/RTO

* Cancellation rate

* Ratings and reviews

* Inventory

* Advertising performance

* Marketplace commissions and deductions

7. Customer & Marketplace Issues

* Monitor customer complaints, returns and product-related issues.

* Coordinate with marketplace support for unresolved cases.

* Track suspicious returns, missing products and operational discrepancies.

* Maintain proper documentation of claims, disputes and escalations.

8. Website / D2C Support

* Assist in managing the SAMIKA website.

* Update products, pricing, inventory, offers and banners.

* Monitor website orders and customer issues.

* Coordinate with the website/technology team for bugs and improvements.

* Track basic Google Analytics/GA4 and e-commerce performance metrics.

Required Skills

* Strong understanding of e-commerce marketplace operations.

* Experience with Amazon Seller Central and/or Flipkart Seller Hub.

* Knowledge of marketplace cataloging and listing optimization.

* Good Excel/Google Sheets skills.

* Ability to analyze sales and marketplace data.

* Understanding of e-commerce KPIs such as GMV, conversion rate, AOV, CTR, ROAS, CAC, returns and RTO.

* Good communication and coordination skills.

* Strong attention to detail.

* Ability to work independently and take ownership.

Preferred

Experience in any of the following categories will be an advantage:

* Jewellery

* Fashion

* Beauty

* Lifestyle

* D2C brands

* Premium/luxury products

Experience handling Amazon, Flipkart, Myntra, Nykaa, AJIO or Tata CLiQ is preferred.

Ideal Candidate

We are looking for someone who is:

* Hands-on and execution-oriented

* Comfortable working in a fast-growing startup environment

* Strong with numbers and Excel

* Proactive in identifying marketplace issues

* Able to coordinate with multiple marketplace teams

* Focused on sales and business growth

* Comfortable taking ownership rather than waiting for instructions

Key Performance Indicators (KPIs)

The role will be measured on:

* Marketplace sales growth

* Number of active SKUs

* Listing quality and catalog accuracy

* Conversion rate improvement

* Inventory availability

* Reduction in cancellations/RTO

* Marketplace rating and reviews

* Advertising ROAS

* Revenue and order growth

* Timely resolution of marketplace issues

How to Apply

Interested candidates can share their CV along with current CTC, expected CTC, notice period and relevant marketplace experience.

Email: founders@samika.co

Subject: Application – E-Commerce Executive – SAMIKA