Executive Assistant To MD – Business Operations

Executive Assistant to MD – Business Operations

Company: Fastway Worldwide Express

Location: Bangalore

Experience: 3–5 Years

Salary: ₹30,000–₹40,000 per month

Job Type: Full-time

Work Mode: Work from Office

Reporting To: Managing Director

About Fastway Worldwide Express

Fastway Worldwide Express is a growing international courier and cargo company based in Bangalore, India.

We are a small and growing business with an ambitious vision to expand our services and strengthen our presence across multiple cities.

As a growing company, we offer a practical and hands-on working environment where employees get direct exposure to the management, multiple departments and business development activities.

We are looking for a responsible, proactive and well-organised professional to work directly with the Managing Director and help coordinate the company’s day-to-day business activities.

This is an opportunity for someone who wants to take ownership, handle responsibilities independently and grow along with a developing business.

About the Role

The Executive Assistant to MD – Business Operations will play an important role in coordinating employees, departments, customer escalations, administration and business improvement projects.

The person will act as the MD’s representative for routine daily coordination and ensure that employees complete their responsibilities on time.

This is not a conventional personal assistant or data-entry position. We need someone who can manage people, follow up on work, maintain discipline and ensure execution.

Key Responsibilities

1. Team Management and Employee Coordination

* Monitor employee attendance, punctuality and workplace discipline.

* Coordinate daily work allocation and follow up on pending tasks.

* Ensure employees respond to customer enquiries promptly.

* Monitor employee performance and identify delays or negligence.

* Conduct regular team meetings and review pending work.

* Give corrective instructions and report repeated negligence to the MD.

* Maintain professional boundaries while managing employees.

2. Customer Escalations

* Coordinate important customer complaints and escalations.

* Follow up on delayed, lost or damaged shipments with concerned departments.

* Ensure customers receive timely updates.

* Track complaints until they are resolved.

* Identify recurring problems and bring them to management’s attention.

3. Department Coordination

* Coordinate with Operations, Customer Service, Sales, Accounts and Administration.

* Ensure departments complete assigned tasks within deadlines.

* Follow up on instructions given by the MD.

* Coordinate sales execution with the Sales Head.

* Prepare regular departmental performance updates.

4. HR and Administration

* Monitor employee attendance, leave and overtime.

* Coordinate payroll preparation and employee records.

* Handle routine administrative activities.

* Coordinate employee-related requirements.

5. Accounts Coordination

* Follow up on customer collections and outstanding payments.

* Coordinate vendor payables.

* Monitor expenses and collect relevant reports.

* Share regular accounts updates with the MD.

Final financial approvals and banking control will remain with the MD.

6. Projects and External Vendor Coordination

* Coordinate CRM implementation and software integration projects.

* Follow up with SEO and digital marketing consultants.

* Monitor Google Ads and lead-generation activities.

* Coordinate website development and improvements.

* Follow up on cloud telephony and technology-related projects.

* Track project deadlines, deliverables and vendor performance.

7. Direct Support to the MD

* Maintain the MD’s task list and reminders.

* Follow up on important instructions and commitments.

* Coordinate meetings and business activities.

* Prepare daily and weekly management reports.

* Highlight important issues requiring management decisions.

* Ensure that pending matters are followed through to completion.

Candidate Requirements

We are looking for someone who is:

* Responsible, trustworthy and dependable.

* Proactive and capable of taking ownership.

* Confident in communicating with employees and management.

* Firm but respectful when handling people.

* Organised and good at follow-ups.

* Capable of managing multiple responsibilities.

* Comfortable working in a small and growing company.

* Able to work independently without constant supervision.

Preferred previous experience:

* Executive Assistant to MD / Founder.

* Business Coordinator.

* Administration and Operations Executive.

* Operations Coordinator.

* Management Executive.

* Project Coordinator.

Experience in courier, logistics, freight forwarding, e-commerce or service industries will be an advantage, but is not compulsory.

Graduation is preferred. An MBA is not mandatory. Practical experience, attitude and ownership are more important.

Important – Please Read Before Applying

Fastway is a small and growing company, not a large MNC with multiple management layers and highly structured departments.

The selected candidate should be comfortable working in a hands-on environment, coordinating directly with the MD and taking responsibility across different business functions.

This position requires initiative, flexibility, accountability and a willingness to get involved in solving day-to-day business challenges.

Candidates looking only for routine office administration, reception, documentation or data-entry work may not be suitable.

What We Offer

* Direct working relationship with the Managing Director.

* Exposure to all major business functions.

* Opportunity to take ownership of important responsibilities.

* Scope to grow into a senior business management position as the company expands.

* A chance to contribute directly to the company’s growth.

Interested candidates can apply with their updated resume and a brief description of their current job responsibilities.