F&B Supervisor

JD – F&B Supervisor

• Drive revenue across F&B, entertainment and events through sales, upselling and packages.
• Ensure smooth operations with focus on food quality, service, safety and entertainment readiness.
• Control costs and inventory while minimising wastage and maintaining product availability.
• Deliver excellent customer experience through engagement, complaint resolution and seamless event execution.
• Maintain hygiene, cleanliness and food safety standards.
• Handle guest queries and resolve service issues promptly.
• Train and guide team members on service and SOPs.
• Coordinate with vendors for the planning and timely procurement of raw materials, ingredients and other centre consumables, while ensuring an effective inventory tracking and control mechanism.
• Ensures optimal stock availability at all times and proactively prevents stock-outs or non-availability of essential items.
• Conducts regular operational audits and employee training programmes focused on customer service, operational standards, and continuously enhancing the overall customer experience.
• Prepare and submit required daily reports.
• Additional responsibilities or requirements as assigned by Management from time to time.

Preferred Candidate

• 2–5 years of F&B supervisory experience.
• Experience in handling high-volume/premium dine-in operations preferred.
• Experience fine/casual dine-in restaurant or social entertainment centre preferred.
• Comfortable working on weekends and holidays.
• Good team player and motivating the FOH and BOH team in driving the revenue
• Should have the ability to identify the root cause of F&B variances and implement corrective action.