Field Officer

Job Description: Field Officer – Helper Verification & Operations

Location: Bengaluru, Karnataka

Employment Type: Full-time

Work Mode: Primarily field-based

Department: Operations

Experience: 1–2 years preferred

Travel: Local travel across Bengaluru and nearby areas as required

About EzyHelpers

EzyHelpers connects households with trusted domestic professionals, including maids, cooks, nannies, caregivers, drivers, and other home-service professionals.

Trust and safety are at the heart of what we do. Families need confidence in the professionals entering their homes, while helpers deserve a fair, respectful, and transparent process.

As a Field Officer, you will conduct field visits, helper verification, interviews, document checks, and quality checks across Bengaluru. You will work closely with the Sourcing and Operations teams to ensure that helpers are verified accurately and onboarded efficiently.

• Key ResponsibilitiesConduct field visits across Bengaluru to verify helpers as per company SOPs.
• Verify helper identity, address, references, work experience, and other required details.
• Conduct structured interviews and screening conversations with helpers.
• Collect and verify the required documents and photographs.
• Upload verification details, photographs, documents, and notes accurately into the company's CRM and internal applications.
• Ensure all verification records are complete and updated on the same day.
• Support helper onboarding by explaining company processes, expectations, and next steps.
• Conduct re-verification, spot checks, and quality audits whenever required.
• Identify discrepancies, incomplete information, or potential risks and escalate them to the Operations team.
• Coordinate with the Sourcing and Operations teams regarding field visits, schedules, pending cases, and escalations.
• Maintain daily records of completed visits, verification outcomes, pending cases, and other assigned activities.
• Represent EzyHelpers professionally while interacting with helpers and, when required, customers and families.
• Follow company guidelines related to field safety, professional conduct, data privacy, and handling of personal documents.
• What We're Looking ForWillingness to travel extensively across Bengaluru and nearby areas for fieldwork.
• Ability to travel independently throughout the working day.
• Own two-wheeler and valid driving licence preferred.
• Comfortable using smartphones, WhatsApp, Google Maps, mobile applications, and online forms.
• Good communication skills in Kannada and Hindi; basic English is preferred.
• Good interpersonal, observation, and people-handling skills.
• Strong attention to detail and documentation.
• High level of integrity and discretion when handling personal information and documents.
• Ability to follow SOPs and maintain accurate records.
• Respectful and professional approach when interacting with domestic workers.
• Ability to identify issues and escalate them promptly.

Preferred Experience

Experience in any of the following areas will be an advantage:

• Field verification or background verification
• Recruitment or staffing
• Security or background checks
• Field operations
• Logistics or hyperlocal operations
• Domestic help or facility management
• Gig economy or marketplace operations
• CRM or field-force applications

Candidates with good communication skills, willingness to travel, and strong people-handling abilities may also be considered.

A Typical Day at EzyHelpers

• Receive the day's field visit plan and priorities from the Operations or Sourcing team.
• Travel to helper locations across Bengaluru.
• Conduct verification, interviews, document checks, and other assigned activities.
• Capture and upload required photographs, documents, and verification notes.
• Coordinate with the Sourcing and Operations teams regarding cases requiring clarification or escalation.
• Complete assigned updates and documentation before the end of the day.
• Follow up on pending verifications and plan upcoming field visits.
• How We Measure SuccessTimely completion of assigned verification cases.
• Accuracy and completeness of verification records.
• Adherence to company SOPs.
• Quality of field reports, photographs, and documentation.
• Low rework and error rates.
• Timely identification and escalation of discrepancies.
• Effective coordination with the Sourcing and Operations teams.
• Professional conduct with helpers and customers.
• Consistent maintenance of daily field activity records.

Why Join EzyHelpers?

Work with a growing company building trust and safety in the domestic-help ecosystem.

• Make a direct impact on family safety and the dignity of domestic professionals.
• Gain meaningful field exposure and ownership of your responsibilities.
• Work with structured SOPs, processes, and technology.
• Explore opportunities to grow into Senior Field Officer, Team Lead, or City Operations roles as the company expands.

If you enjoy meeting people, travelling locally, solving problems on the ground, and taking ownership of your work, we'd love to hear from you.