Field Recruiter-Rider Sourcing

Role: Field Recruiter (Team Lead) – RIDER ACQUISITION & SUPPORT

Department: Sales & Business Operations

Location: Hyderabad / Bengaluru / Delhi

Employment Type: Full-Time

Work Mode: Field-Based

Who We Are:

Hala Mobility is an EV Mobility-as-a-Service (EVaaS) company enabling sustainable last-mile transportation through technology-driven fleet solutions. With a fleet of 17,000+ electric two-wheelers, Hala brings together vehicle leasing, fleet operations, servicing, battery solutions, financing and technology to build reliable mobility solutions at scale. What We Offer At Hala Mobility, you will play a direct role in helping gig workers access reliable electric vehicles and livelihood opportunities. You will gain hands-on exposure to rider acquisition, customer onboarding, fleet operations and field business development, with opportunities to take greater ownership as the business grows.

Our Vision & Mission:

Our Mission: To power last-mile mobility through integrated EV solutions that create livelihoods, improve fleet efficiency, and make clean transportation commercially viable.

Our Vision: To become India's most trusted EV mobility ecosystem by making electric mobility accessible, dependable, and economically beneficial for every gig worker. Role Overview The Field Recruiter will be responsible for rider sourcing, customer acquisition, onboarding, live activation and ongoing rider support. The role will also coordinate with internal teams to resolve wallet, vehicle and operational issues while supporting asset recovery and maintaining accurate field records.

What You Will Do :

• Identify and acquire riders through field visits, local hiring drives, referrals and digital channels.

• Explain Hala's vehicle rental plans, onboarding requirements and payment processes.

• Complete rider onboarding and support successful platform activation.

• Monitor rider live status and resolve login, activation and app-related issues.

• Guide riders through wallet setup, recharges and payout-related concerns.

• Coordinate with Fleet, Service and Operations teams to resolve vehicle breakdowns and servicing issues.

• Support the recovery of company vehicles from inactive or non-performing riders through approved processes.

• Maintain rider relationships and address operational concerns to improve retention.

• Update onboarding, activation, wallet, vehicle and recovery information in designated systems.

• Submit daily activity reports and coordinate with Operations, Finance and Support teams.

What We Expect:

• Experience in field sales, rider acquisition, customer onboarding or last-mile operations is preferred.

• Strong communication, persuasion and interpersonal skills.

• Ability to generate leads and convert prospects into active customers.

• Comfortable using smartphones, mobile applications and digital platforms.

• Ability to handle rider concerns and coordinate with internal teams.

• Strong field discipline, ownership and follow-up skills.

• Comfortable working independently in field-based environments.

• Education:

10+2 / Diploma / Bachelor's degree or equivalent; relevant experience in field sales, gigeconomy operations or mobility is an added advantage.

Good To Have :

• Experience in EV mobility, vehicle leasing or rental operations.

• Exposure to gig-worker / delivery-partner acquisition.

• Knowledge of local delivery hubs and rider communities.

• Experience with CRM or field-sales applications

• Understanding of wallet, rental collection and vehicle recovery processes.

• Local language proficiency.