Field Supervisor

Job Description – Technical Supervisor

Pest Control Services

1. Job Details

·      Job Title: Technical Supervisor – Pest Control Services

·      Department: Operations / Technical

·      Reports To: Branch Manager / Technical Manager

·      Location: Hyderabad,Goa,Coimbatore,Bangalore

·      Industry: Pest Control

2. Job Summary

The Technical Supervisor is responsible for supervising and monitoring pest control operations at client locations, ensuring effective pest management, quality service delivery, safety compliance, and customer satisfaction.

The role involves managing technicians, conducting site inspections, handling customer complaints, preparing service reports, and ensuring that all pest control treatments are carried out in accordance with company procedures and applicable regulations.

3. Key Responsibilities

A. Technical Operations

1.      Supervise daily pest control activities at commercial, hotel, hospital, and industrial sites.

2.      Ensure proper implementation of Integrated Pest Management (IPM) practices.

3.      Conduct site inspections to identify pest activity, breeding areas, entry points, and infestation levels.

4.      Recommend appropriate treatment methods for cockroaches, rodents, termites, bed bugs, mosquitoes, flies, and other pests.

5.      Ensure correct chemical selection, dilution, application, and rotation as per approved product labels and company procedures.

6.      Monitor the use and maintenance of pest control equipment, including sprayers, ULV machines, fogging machines, and bait stations.

B. Manpower Management

1.      Allocate daily duties and service schedules to technicians.

2.      Monitor technician attendance, punctuality, grooming, and performance.

3.      Conduct regular toolbox talks and technical training for field staff.

4.      Ensure technicians follow client-specific service protocols and safety requirements.

5.      Arrange manpower replacements and coordinate with the operations team when required.

C. Quality Control and Customer Service

1.      Conduct routine site inspections and verify the quality of completed services.

2.      Handle client complaints and ensure timely corrective action.

3.      Monitor pest activity and recommend preventive measures to reduce recurring infestations.

4.      Coordinate with client representatives, housekeeping, engineering, kitchen, and other departments.

5.      Ensure service commitments and scheduled treatments are completed on time.

D. Documentation and Reporting

1.      Prepare and submit daily service reports, inspection reports, and complaint closure reports.

2.      Maintain chemical usage records, pest sighting registers, and equipment maintenance records.

3.      Prepare rodent bait maps, pest trend analysis, and recommendations for corrective action.

4.      Maintain records of chemical safety data sheets (SDS/MSDS), product labels, and relevant approvals.

5.      Support client audits and maintain documentation required for FSSAI, HACCP, ISO, and other applicable standards.

E. Safety and Compliance

1.      Ensure technicians use appropriate personal protective equipment (PPE).

2.      Verify that chemicals are stored, transported, mixed, and applied safely.

3.      Ensure compliance with applicable pesticide regulations, client safety procedures, and company policies.

4.      Ensure proper precautions are taken before treatments in kitchens, guest rooms, hospitals, and other sensitive areas.

5.      Immediately report chemical spills, accidents, safety violations, or other incidents to management.

4. Qualifications and Experience

·      SSLC,PUC,Graduate or diploma holder.

·      Minimum 5-8 years of experience in pest control operations.

·      Experience in supervising technicians and handling commercial client sites.

·      Knowledge of pest identification, chemical formulations, dilution procedures, and IPM techniques.

·      Familiarity with pest control documentation and audit requirements.

·      Two wheeler with valid two-wheeler driving licence preferred.

5. Required Skills

·      Strong technical knowledge of pest control services.

·      Good communication and customer-handling skills.

·      Leadership and manpower management abilities.

·      Problem-solving and complaint-handling skills.

·      Ability to travel between client locations and work flexible hours when required.

6. Key Performance Indicators (KPIs)

The Technical Supervisor's performance will be evaluated based on:

1.      Timely completion of scheduled pest control services.

2.      Reduction in recurring pest complaints.

3.      Quality of service delivery and customer satisfaction.

4.      Timely submission of service reports and documentation.

5.      Technician attendance, discipline, and productivity.

6.      Compliance with safety procedures and chemical application guidelines.

7.      Successful completion of client inspections and audits.

7. Authority and Accountability

The Technical Supervisor is responsible for ensuring that all assigned pest control operations are completed safely, effectively, and according to company standards. The supervisor must promptly escalate major infestations, repeated complaints, safety incidents, and any operational issues requiring management intervention.