Front Desk Office Cum Supervisor

Key Responsibilities Front Desk & Client Management

• Manage the front desk and reception area professionally and efficiently.
• Welcome and assist clients, visitors and guests.
• Handle first-level client queries and coordinate with the concerned team for resolution.
• Manage visitor entries, calls, courier/mail and other front-desk activities.
• Maintain a professional and welcoming environment at the workspace.
• Build positive relationships with clients and ensure a good customer experience.

Housekeeping & Security Coordination

• Coordinate and supervise day-to-day housekeeping activities.
• Monitor cleanliness, hygiene and overall upkeep of common areas.
• Coordinate with the security team for access control, visitor management and other security-related requirements.
• Escalate housekeeping, security or facility issues to the concerned team whenever required.
• Monitor availability and consumption of beverages and other front-office/HK requirements.

Facility & Internal Coordination

• Coordinate with internal departments such as Facility, IT, Projects, Admin, Sales and Operations for office-related requirements.
• Follow up on maintenance, repair, infrastructure and other facility-related issues.
• Ensure client requests are communicated to the appropriate department and followed through to closure.
• Support the team in maintaining smooth day-to-day workspace operations.
• Assist in coordinating meetings, events and other workspace activities when required.

Reports & Documentation

• Maintain basic operational reports and records using MS Excel.
• Maintain housekeeping and beverage consumption reports.
• Track office supplies, consumables and other front-office requirements.
• Maintain basic records related to visitors, complaints, maintenance requests and daily operations.
• Prepare routine reports as required by the management.
• Required Skills & CompetenciesGood communication and interpersonal skills.
• Strong customer-service orientation.
• Basic knowledge of MS Excel and other MS Office applications.
• Ability to coordinate and supervise housekeeping and security staff.
• Good follow-up and problem-solving skills.
• Ability to manage multiple tasks and priorities.
• Professional appearance and positive attitude.
• Ability to work independently and coordinate effectively with multiple departments.
• Good understanding of workplace/facility operations will be an advantage.