Front Office Executive

·        Front office is the first interface between patients their relatives and the hospital. A pleasing approach to the visitors is crucial to build a lasting relationship.

·        Greet and receive the patients and visitors.

·        Attend phone calls, answer inquires, assist patient in filling up documents.

·        Schedule the appointments at the correct time and with the correct doctor, communication of same to patient and doctor.

·        Listen to patient and communicate in a positive and confident manner with those over the phone or the reception area.

·        Handle billing and detailing patient invoices.

·        Copy and email documents between hospitals and patients

·        Answer questions and address complaints.

·        Receive letters, packages etc. and distribute them.

·        Check, sort and forward emails.

·        Monitor office supplies and place orders when necessary.

·        Keep updated records and files.

·        Monitor office expenses and costs.

·        Take up other duties as assigned.

·        Customer service orientation.

·        Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

·        In depth knowledge of all facilities and services available in the hospital.

·        Knowledge of all doctors and their respective specialities, OPD timings etc.,

·        Basic knowledge of medical terminology.

·        Problem-solving skills.

·        Positive interaction with everyone who approach the front desk.

·        Multitasking abilities.

·        Good professional relation with all department in the hospital.

·        Customer centric – need of the patient is top priority.

·        Attention to detail.

·        To be discrete – having personal information of patients.

·        FO executive need to be trust worthy and maintain confidentiality.

·        Respect your co-staff, and be professional during working hours.

·        Any task assigned by the higher up’s instructions.

·        Should assist with the requirements of the other departments.

·        There is a whole lot more that goes into making a hospital a great place to work, and even better place for clients to visit, and ensuring things run smoothly and efficiently from the moment the doors open.