Front Office Executive

Job Title: Front Office Executive

Location: Near Kempegowda International Airport, Bengaluru

Employment Type: Full-time

Experience: 1–3 years preferred

Salary: ₹15,000 – ₹25,000 per month (depending on experience and skills)

About the RoleWe are looking for a well-presented, confident and customer-friendly Front Office Executive to be the first point of contact for parents, visitors, students and other stakeholders at Sterling English Residential School.

The ideal candidate should have excellent communication skills, a professional attitude and the ability to handle multiple responsibilities in a busy school environment.

• Key ResponsibilitiesManage the school reception and front office operations.
• Welcome and assist parents, visitors and guests professionally.
• Handle incoming and outgoing phone calls and WhatsApp communication.
• Respond to parent enquiries and direct them to the appropriate department.
• Maintain visitor records and front-office documentation.
• Coordinate appointments and meetings with the Principal, management and coordinators.
• Handle basic admission enquiries and share relevant information with prospective parents.
• Coordinate with academic, hostel, transport and administration teams when required.
• Maintain student/parent communication records.
• Assist with school events, meetings and parent interactions.
• Handle basic email, MS Office/Google Workspace and school-management-system activities.
• Ensure the reception area and parent-facing experience remain professional and welcoming.
• Follow up on enquiries and communicate information accurately.
• Perform other administrative duties assigned by the management.

Candidate ProfileWe are looking for someone who is:

✅ Excellent in English communication

✅ Confident and pleasant while interacting with parents

✅ Well-groomed and professionally presented

✅ Patient, polite and service-oriented

✅ Good at telephone etiquette and WhatsApp communication

✅ Comfortable using computers, MS Office/Google Workspace

✅ Able to multitask and work under pressure

✅ Good at maintaining records and following up

✅ Punctual, responsible and disciplined

✅ Prior experience in a school, educational institution, hotel, hospital, corporate front office or customer-service role will be an advantage.

• ⭐ Preferred SkillsStrong spoken English
• Kannada communication is must
• Good typing and computer skills
• Parent/customer handling
• Basic sales/admission enquiry handling
• Follow-up and coordination skills
• Professional telephone etiquette