Front Office Executive

Front Office Executive – Dental Clinic

Position: Front Office Executive ( Electronic City ; Hoodi ; Channasandra ; Kannamangala ; HSR )

Department: Front Office / Administration

Experience: Prior hospital experience is mandatory.

• Roles and ResponsibilitiesGreet patients and visitors professionally and ensure a welcoming clinic experience.
• Manage patient appointments, registrations, check-ins, and follow-up scheduling.
• Handle incoming and outgoing calls, WhatsApp enquiries, and patient queries.
• Maintain patient records, treatment files, and appointment schedules accurately.
• Handle billing, cash collection, digital payments, receipts, and daily billing records.
• Have a good understanding of hospital billing procedures, payment processes, and basic financial documentation.
• Coordinate with dentists, clinical staff, and other departments to ensure smooth patient flow.
• Explain basic clinic procedures, appointment timings, and payment-related information to patients.
• Maintain daily cash reports, billing summaries, and front office documentation.
• Follow up with patients regarding appointments, pending payments, and treatment visits.
• Handle patient concerns politely and escalate clinical queries to the concerned dentist.
• Maintain patient confidentiality and follow clinic policies and hygiene standards.
• Support day-to-day administrative activities and ensure smooth front office operations.
• Required Qualifications and SkillsPrior experience working in a hospital is mandatory.
• Good knowledge of hospital billing procedures and patient payment handling.
• Excellent communication, interpersonal, and patient-handling skills.
• Basic computer knowledge and proficiency in billing software, MS Office, or similar systems.
• Strong organizational skills, attention to detail, and the ability to multitask.
• Professional attitude and a patient-friendly approach.
• Preferred SkillsPrevious experience in a dental clinic is an added advantage.
• Basic knowledge of dental treatments, procedures, and terminology is desirable.
• Familiarity with dental practice management or clinic billing software is a plus.

Ideal Candidate: A responsible and well-organized front office professional with hospital experience and billing knowledge who can manage patient coordination, administrative tasks, and daily clinic operations efficiently.