Grocery Store Manager

Position: Store Manager

Location: The Organic World Retail Store

Experience: 5+ Years in Retail Operations (FMCG, Grocery, Supermarket, Retail Chains)

Reporting To: Cluster Manager / Regional Manager

About The Organic WorldThe Organic World is a leading retail chain offering organic, fresh, and healthy food products. We are looking for a dynamic and customer-focused Store Manager to oversee end-to-end store operations, drive sales, and ensure an exceptional customer experience.

• Key ResponsibilitiesStore OperationsManage complete store operations and ensure smooth daily functioning.
• Maintain store standards, visual merchandising, hygiene, and compliance.
• Ensure product availability and minimize stock-outs.
• Monitor store opening and closing procedures.
• Sales & Revenue ManagementAchieve monthly and annual sales targets.
• Drive store profitability through effective inventory and expense management.
• Execute promotional activities and seasonal campaigns.
• Analyze sales reports and implement action plans to improve performance.
• Team ManagementLead, train, and motivate store staff to achieve business objectives.
• Prepare staff rosters and manage attendance.
• Conduct performance reviews and provide coaching to team members.
• Ensure high employee engagement and productivity.
• Inventory & Stock ManagementMonitor inventory levels and maintain optimum stock availability.
• Ensure proper stock rotation and reduce wastage, especially in perishables.
• Coordinate with warehouse and supply chain teams for replenishment.
• Conduct regular stock audits and ensure inventory accuracy.
• Customer ExperienceDeliver excellent customer service and resolve customer concerns promptly.
• Build customer loyalty and drive repeat business.
• Monitor customer feedback and implement improvement initiatives.
• Compliance & ControlsEnsure adherence to company SOPs, safety standards, and statutory requirements.
• Manage cash handling, billing operations, and shrinkage control.
• Maintain required documentation and operational reports.
• Candidate RequirementsGraduate in any discipline.
• 5+ years of experience in retail store operations, preferably in FMCG, Grocery, Supermarket, or Retail Chains.
• Strong knowledge of inventory management, merchandising, and team handling.
• Experience in achieving sales targets and managing store profitability.
• Good leadership, communication, and problem-solving skills.
• Proficiency in MS Excel and retail POS systems.