Guest Relations Executive

Job Description: Guest Relations Manager

Company: Visit Health

Job Title: Guest Relations Manager

Experience: 1–3 Years

Employment Type: Full-Time

Industry: Healthcare / Diagnostics

Job Summary- Visit Health is looking for a professional, customer-focused, and well-organized Guest Relations Manager to oversee patient interactions and front desk operations at the clinic. The candidate will be responsible for delivering an excellent patient experience, managing appointments and billing, coordinating with doctors and clinic staff, handling patient concerns, and supporting clinic growth through effective patient engagement and service coordination.

Key Responsibilities

• Welcome patients and visitors and ensure a professional, warm, and patient-friendly experience.
• Manage patient registration, appointment scheduling, walk-in patients, and waiting queues.
• Handle billing, payment collection, receipt generation, and daily cash reconciliation.
• Coordinate with doctors, nurses, phlebotomists, and other clinic staff to ensure smooth patient flow.
• Handle patient enquiries, phone calls, feedback, and complaints professionally and efficiently.
• Guide patients regarding consultations, diagnostic tests, preventive health check-ups, and other clinic services.
• Maintain accurate patient records, billing details, appointment logs, and daily operational reports.
• Follow up with patients regarding appointments, diagnostic reports, and recommended healthcare services.
• Build positive relationships with patients to improve patient satisfaction, trust, and retention.
• Support ethical upselling of relevant healthcare packages, preventive health check-ups, and diagnostic services.
• Assist in increasing patient footfall, repeat visits, patient satisfaction, and clinic revenue.
• Monitor front desk operations, maintain cleanliness, and ensure proper documentation.
• Ensure adherence to clinic SOPs, patient confidentiality requirements, and organizational policies.
• Coordinate with internal teams to resolve patient concerns and improve the overall service experience.

Required Skills and Qualifications

• 1–3 years of experience in guest relations, front desk operations, hospital reception, clinic coordination, or customer service.
• Graduate in any discipline; healthcare or hospital administration experience will be preferred.
• Excellent communication and interpersonal skills.
• Strong patient-handling, relationship management, and problem-solving abilities.
• Basic knowledge of billing, appointment scheduling, payment handling, and patient management systems.
• Comfortable using computers, MS Office, and clinic management software.
• Ability to manage multiple responsibilities in a fast-paced healthcare environment.
• Customer-service-oriented approach with a focus on patient satisfaction.
• Sales and service orientation, with the ability to explain healthcare packages and services ethically.

Preferred Candidate Profile

• Professional, presentable, polite, and approachable.
• Strong coordination and team management skills.
• Patient-focused with the ability to handle complaints calmly.
• Proactive in improving the patient experience and clinic operations.
• Able to balance service quality, operational efficiency, and clinic revenue goals.

Interested candidates can apply with their updated resume.