Inside Sales Executive

Sales & Customer Support Representative

We are looking for a proactive and customer-focused Sales & Customer Support Representative to manage customer enquiries, convert leads into sales, build long-term customer relationships, and ensure an exceptional customer experience. The ideal candidate should possess strong communication skills, a sales-oriented mindset, and the ability to identify upselling opportunities while maintaining high customer satisfaction.

First 3 months will be training period in which candidate will be paid 15 k per month.

Key Responsibilities

• Handle customer enquiries through phone calls, WhatsApp, email, and other communication channels.
• Understand customer requirements and recommend suitable products or services.
• Convert incoming leads into confirmed sales through effective communication and follow-up.
• Build and maintain strong customer relationships to encourage repeat business and referrals.
• Identify opportunities for upselling and cross-selling products or services.
• Conduct regular follow-ups with prospects and existing customers to maximize conversions and retention.
• Resolve customer concerns, complaints, and post-sales queries in a professional and timely manner.
• Maintain accurate records of customer interactions, sales activities, and follow-up status.
• Coordinate with internal teams to ensure smooth order processing and customer satisfaction.
• Achieve monthly sales and customer service targets.
• Gather customer feedback and share insights to improve products, services, and customer experience.

Requirements

• Excellent communication skills in English and Hindi (additional languages are a plus).
• Previous experience in sales, customer support, telecalling, or customer relationship management is preferred.
• Strong interpersonal and relationship-building skills.
• Passion for sales and customer engagement.
• Self-motivated, target-driven, and result-oriented mindset.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong problem-solving and negotiation skills.
• Professional, positive, and customer-centric attitude.
• Basic computer skills and familiarity with CRM tools are an advantage.

Benefits

• Paid sick leave
• Paid time off
• Career growth and advancement opportunities
• Stable full-time employment

Job Details

• Job Type: Full-time, Permanent
• Work Location: On-site / In-office

Ability to commute/relocate:

• BTM Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience in sales?
• What is your current salary package?
• During training period of 3 months you will be paid a stipend of Rs. 15k after which based on your performance package will be 4-5 L per annum. Do you agree?

Language:

• Hindi (Required)
• English (Required)

Work Location: In person