Operations Executive

Role Overview:

The Operations Associate will be responsible for ensuring smooth day-to-day bus operations, including passenger coordination, ticket management, driver allocation, and real-time issue handling. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

1. Boarding & Passenger Coordination

• Oversee passenger boarding at designated pickup points
• Ensure timely departures and adherence to schedules
• Assist passengers with queries and provide travel support
• Coordinate with drivers and ground staff for smooth boarding

2. Ticketing & Booking Management

• Manage ticket bookings via platforms like RedBus and internal systems
• Verify passenger lists and booking details before departure
• Handle cancellations, rescheduling, and seat allocations

3. Reminder Calls & Customer Communication:

• Make pre-departure reminder calls/messages to passengers
• Share boarding details, timing updates, and location information
• Address customer concerns and escalate issues when required

4. Operations Monitoring:

• Track bus movements in real-time using GPS/tools
• Monitor delays, breakdowns, or route deviations
• Ensure timely updates are communicated to passengers and management

5. Driver & Crew Coordination:

• Assign drivers and staff based on schedules and availability
• Ensure drivers report on time and follow assigned routes
• Coordinate shift planning, replacements, and standby arrangements

6. Issue Resolution & Escalation:

• Handle operational challenges such as delays, passenger complaints, or vehicle issues
• Coordinate with maintenance and support teams for quick resolution
• Escalate critical issues to management promptly

7. Reporting & Documentation:

• Maintain daily logs of trips, delays, and incidents
• Prepare reports on operations performance and customer feedback
• Ensure compliance with company policies and safety standards

Required Skills & Qualifications:

• Bachelor’s degree or relevant experience in operations/logistics
• Strong communication skills (Tamil/English preferred; Hindi is a plus)
• Ability to multitask and work under pressure
• Basic knowledge of MS Excel and booking systems
• Good problem-solving and decision-making abilities

Preferred Experience:

• Experience in travel, transport, or logistics industry
• Familiarity with bus operations and route planning
• Prior experience using ticketing platforms like RedBus

Working Conditions:

• Flexible to work shifts (including night shifts and weekends)
• Field and office-based coordination
• High-paced operational environment

Key Attributes:

• Proactive and responsible
• Customer-focused approach
• Strong coordination and teamwork skills
• Attention to detail