PPMC – DC Confirmation Executive

Company- Visit Health

Position: PPMC – DC Confirmation Executive

Department: PPMC Operations

Experience: 1+ Years

Industry Preference: Healthcare / Hospitals / Diagnostics

Process: Voice & Coordination

Employment Type: Full-Time

Job Summary

We are looking for a PPMC – DC Confirmation Executive to manage Pre-Policy Medical Check-up (PPMC) package confirmations, appointment coordination, and communication with hospitals and diagnostic centres.

The role involves regular voice-based coordination with healthcare partners, hospitals, diagnostic centres, and client teams to ensure timely confirmation of medical packages, pricing/costing, availability, and appointment slots.

Key Responsibilities

• Coordinate with hospitals and diagnostic centres for Pre-Policy Medical Check-ups (PPMC).
• Confirm medical packages, pricing/costing, test requirements, availability, and appointment slots.
• Handle regular voice-based calls with hospitals, diagnostic centres, healthcare partners, and clients.
• Coordinate PPMC requirements related to medical packages, medical tests, appointments, and availability.
• Coordinate with internal teams to ensure smooth execution of PPMC confirmation activities.
• Manage regular communication and follow-ups with healthcare partners and clients.

Ensure accurate confirmation of:

• PPMC package details
• Medical tests
• Pricing/costing
• Appointment date and time
• Centre/hospital availability
• Maintain accurate records of PPMC confirmations, appointments, and partner/client communication.
• Follow up with hospitals and diagnostic centres for pending confirmations.
• Resolve basic coordination-related issues and ensure timely closure.
• Escalate discrepancies related to pricing, package availability, medical test requirements, or appointment slots to the concerned team.
• Provide timely and accurate updates to internal stakeholders.
• Maintain professional communication and positive working relationships with healthcare partners and clients.

Candidate Profile

• 1+ year of experience in healthcare operations, healthcare calling, hospital coordination, diagnostic centre coordination, or a similar role.
• Candidates from the Healthcare / Hospital / Diagnostics industry will be preferred.
• Experience in a voice process or calling-based role is preferred.
• Candidates with experience in PPMC, healthcare calling, appointment coordination, package confirmation, or customer/partner coordination can be considered.
• Healthcare-related education

Key Skills

Healthcare Operations | PPMC | Pre-Policy Medical Check-up | Voice Process | Hospital Coordination | Diagnostic Centre Coordination | Package Confirmation | Medical Package Coordination | Costing Coordination | Appointment Booking | Partner Coordination | Client Coordination | Follow-ups | MS Excel | Communication Skills

Preferred Candidate Background

Candidates currently or previously working in the following areas can be considered:

• Health Insurance Operations
• TPA Operations
• Hospitals
• Diagnostic Centres
• Healthcare BPO / Voice Process
• Medical Appointment Coordination
• Healthcare Customer Support
• PPMC / Medical Examination Coordination
• Healthcare Partner Management