Pre sales Associate

Key Responsibilities

- Handle inbound and outbound calls with prospective customers and leads.

- Understand customer requirements including budget, preferred location, property type and purchase timeline.

- Explain project details, specifications, amenities, pricing and offers to prospective customers.

- Qualify leads based on customer requirements and purchase intent.

- Follow up consistently with prospective customers through calls, WhatsApp and other communication channels.

- Schedule and coordinate site visits for qualified prospects with the Sales team.

- Maintain accurate lead details, call records, follow-ups and lead status in the CRM.

- Coordinate with the Sales and Marketing teams for effective lead management and conversion.

- Ensure timely follow-up on assigned leads and minimize pending leads.

- Track lead movement, site visits and follow-up status.

- Prepare daily/weekly reports on calls, leads, follow-ups and site visits.

 Required Skills

- Excellent verbal and written communication skills.

- Strong customer-handling and interpersonal skills.

- Good convincing and persuasion abilities.

- Strong follow-up and lead-management skills.

- Target-oriented and proactive approach.

- Ability to handle a high volume of calls and leads.

- Basic understanding of the real-estate industry.