Receptionist / Front Office Executive

Multiple vacancies for the post of Receptionist at Kalyan Nagar, Sahukar Nagar and Brookefield

Office Timings : 7.00 am to 4.00 pm OR 8.00 am to 5.00 pm

Weekly OFF : TUESDAY

Key Roles and ResponsibilitiesA. Front Office Management

• Welcome customers and visitors warmly and professionally.
• Attend incoming telephone calls and respond to customer enquiries.
• Manage doctor consultations, therapy appointments, and customer bookings.
• Maintain customer records and appointment registers accurately.
• Ensure the reception area is clean, organized, and presentable.
• Ensure the reception desk is attended throughout working hours.

B. Customer Service

• Explain the services and treatments offered by the clinic to customers.
• Coordinate with doctors and therapists to ensure smooth customer service.
• Handle customer queries and complaints politely and professionally.
• Ensure customers receive proper guidance regarding appointments and treatments.
• Maintain good customer relationships and encourage repeat visits.

C. Sales and Revenue Generation

• Explain treatment packages, membership plans, and available offers to customers.
• Follow up with prospective customers and existing customers through calls and messages.
• Support the branch in achieving its monthly sales targets.
• Encourage customers to continue their treatments and renew their packages.
• Maintain records of enquiries, conversions, and follow-up calls.
• Promote the clinic's services professionally without making unauthorized promises or offering unapproved discounts.

D. Billing and Cash Management

• Generate bills and receipts using the company's billing software.
• Collect payments through approved payment methods and issue receipts.
• Maintain accurate records of daily collections and transactions.
• Ensure all billing is completed through the authorized Ayushman Ayurveda software.
• Submit daily collections and sales reports to the Branch Manager.
• Follow the company's procedures for cash handling, refunds, and payment reconciliation.

E. Administrative Responsibilities

• Maintain customer files, consent forms, and other necessary documentation.
• Coordinate with doctors, therapists, and the Branch Manager regarding daily operations.
• Maintain confidentiality of customer information.
• Prepare daily sales and customer enquiry reports.
• Follow company policies regarding attendance, punctuality, uniform, and professional conduct.
• 3. Qualifications and ExperienceMinimum qualification: PUC / 12th Pass; graduates preferred.
• Previous experience in reception, front office, customer service, or sales will be an advantage.
• Experience in hospitals, clinics, wellness centres, or healthcare organizations is preferred.
• Freshers with good communication and interpersonal skills may also apply.
• 4. Required SkillsGood communication and customer-handling skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle billing software and maintain records.
• Good telephone etiquette and follow-up skills.
• Sales-oriented approach with the ability to achieve targets.
• Positive attitude, patience, and problem-solving ability.
• Good organizational skills and attention to detail.
• Ability to work effectively with doctors, therapists, and other team members.