Receptionist / Front Office Executive

We are looking for a responsible, friendly and well-organised Receptionist / Front Office Executive to join our veterinary hospital in Whitefield.

The receptionist will be the first point of contact for our clients and will play an important role in ensuring smooth day-to-day hospital operations.

Key Responsibilities:

Welcome and assist pet parents visiting the hospital

Handle incoming calls, WhatsApp messages and appointment enquiries

Schedule and manage doctor appointments

Register patients and maintain accurate client/patient information

Prepare bills, collect payments and handle basic billing activities

Coordinate with doctors, nurses and hospital staff

Follow up with clients regarding appointments, reports and treatments

Maintain reception and front-office records

Handle customer queries and complaints professionally

Coordinate admissions, discharges and hospital visits

Maintain cleanliness and organisation of the reception area

Explain basic hospital processes and services to pet parents

Assist with day-to-day administrative work

Requirements:

Good communication and interpersonal skills

Basic computer knowledge

Comfortable using WhatsApp and handling phone calls

Ability to communicate in English and Kannada; Hindi is an advantage

Good customer-service attitude

Ability to multitask and remain calm in a busy hospital environment

Should be punctual, responsible and willing to learn

Previous experience in a hospital, clinic, hotel, front office, customer service or reception role is preferred

Important: This is a veterinary hospital, so the candidate should be comfortable around dogs and cats.

Preferred Candidate: Someone who is confident, polite, energetic, organised and genuinely enjoys interacting with pet parents.