Receptionist / Front Office Executive

·   Front office Executive/Receptionist

Position Summary: Front office executive ensures a positive patient experience, efficient daily operations, and strong healthcare tie-ups with corporate organisations and government departments.

·    Handle patient inquiries, feedback, complaints, and escalations.

·    Coordinate appointments, patient flow, billing, reports, and follow-ups.

·    Coordinate clinical and support teams & guide patients on services and support.

·    Work with clinical and support teams to ensure timely service.

·    Track grievances and service gaps & maintain confidentiality and standards.

·    Support billing attendance, documentation, and routine reports.

·    Coordinate maintenance, housekeeping, safety, and facility requirements.

·    Ensure administrative processes follow company policies and timelines.

·    Identify and approach corporate organisations and government departments for healthcare tie-ups.

·    Present healthcare packages and prepare proposals, tenders, and documents.

·    Coordinate negotiations, agreements, empanelment, and onboarding.

·    Organise wellness programmes, health camps, and government health initiatives.

·    Maintain stakeholder relationships and follow up on referrals and opportunities.

·    Track leads, conversions, revenue, and partnerships & organize wellness programs and health camps.

·    Manage patient reception and appointments & register patients and coordinate patient flow.

·    Provide authorized service information & verify content with clinical teams.

·    Manage healthcare content and digital platforms & promote healthcare and diagnostic services.

·    Promote check-ups, packages, camps, and wellness programs.

·    Monitor campaigns, traffic, leads, and performance & build positive patient relationships.

·    Resolve patient feedback and complaints confidentially.

Qualifications and Experience·      Bachelor’s degree in Healthcare/Hospital Administration, Business Administration, Marketing, Life Sciences, Hospitality, or a related field.

·      MBA or master’s degree in Healthcare/Hospital Management preferred.

·      4–10 years’ experience in patient relations, healthcare administration, business development, or institutional partnerships.

·      Experience with corporate tie-ups, government empanelment, tenders, or healthcare outreach preferred.

Required

Skills and Competencies·      Strong communication, relationship-building, negotiation, and presentation skills.

·      Empathy, professionalism, service orientation, and conflict-resolution ability.

·      Good coordination, documentation, follow-up, and problem-solving skills.

·      Knowledge of proposals, tenders, empanelment, and partnership tracking.

·      Proficiency in MS Office, email, hospital systems, and reporting.