Restaurant Supervisor

Key Responsibilities:

Guest Experience & Service Excellence:

• Deliver exceptional and personalized guest experiences at every touchpoint.
• Handle VIP guests, special occasions, dietary requirements, and large group reservations.
• Resolve guest concerns professionally and ensure complete guest satisfaction.
• Demonstrate strong knowledge of food, beverages, promotions, and menu offerings.
• Monitor service quality, order accuracy, pacing, and overall guest satisfaction.

Floor Operations & Leadership:

• Lead daily shift briefings and handovers.
• Coordinate effectively with Kitchen, Pizza, Bar, and Host teams to ensure smooth operations.
• Monitor floor activities and proactively address service bottlenecks.
• Manage opening and closing procedures, checklists, and operational documentation.
• Ensure smooth service flow during peak business hours.

Team Management & Development:

• Coach and mentor junior team members through on-the-job training.
• Support onboarding and development of new team members.
• Provide real-time feedback and performance guidance.
• Monitor skill development progress and encourage career growth within the team.
• Foster a positive, collaborative, and performance-driven work culture.

POS, Billing & Financial Control:

• Operate POS systems accurately and efficiently.
• Handle billing, discounts, promotions, split payments, vouchers, and transaction reconciliation.
• Monitor bill accuracy and ensure compliance with company policies.
• Support inventory control of FOH consumables and minimize wastage.

Compliance & Safety:

• Ensure compliance with food safety, hygiene, allergen communication, and alcohol service standards.
• Maintain grooming and service standards across the team.
• Complete incident reporting and operational records accurately and on time.
• Protect guest data, company assets, and operational equipment.

Requirements:

• Minimum High School Diploma.
• 3–6 years of restaurant or hospitality experience.
• Strong English communication skills.
• Experience handling guest complaints, team supervision, and floor operations.
• Proficiency in POS systems and restaurant service procedures.
• Ability to work flexible shifts, weekends, and public holidays.
• Strong leadership, problem-solving, and team coaching skills.

Preferred Experience:

• High-volume casual dining or family dining experience.
• Experience training and mentoring team members.
• Experience handling VIP guests and complex service situations.

Benefits:

• Career growth opportunities.
• Leadership development and training programs.
• Dynamic and supportive work environment.
• Competitive salary and performance-based incentives.