Sales and Marketing Coordinator

Sales Coordinator – Job Responsibilities

Company: Elegance Living, Bangalore

Business: Wood Cladding • Wood Decking • Wood Flooring

1. Lead Management & Client Coordination

• Handle inbound and outbound calls with clients, architects, contractors, and project teams.
• Generate new leads through calls, follow-ups, social platforms, references, and market outreach.
• Maintain a structured lead tracker and ensure timely follow-ups until closure.
• Understand client requirements and share relevant product information, catalogues, videos, and technical guides.
• Schedule site visits, product presentations, and meetings for the sales/technical team.
• Coordinate with clients on order confirmation, material approvals, and project timelines.

2. Project Coordination & Documentation

• Maintain accurate records of all ongoing and upcoming projects.
• Handling basic administrative activities.
• Taking care of the deliveries of the material.
• Track installation schedules, site readiness, material dispatch dates, and project progress.
• Coordinate between the marketing team, project execution team, installation teams, and warehouse.
• Assist in preparing proposals, quotations, BOQs, and commercial documents.
• Manage the handover process after project completion—including documentation and client follow-ups.

3. Inventory & Material Coordination

• Maintain project-wise inventory records for wood cladding, decking, flooring, aluminium joists, screws, sealers, oils, and hardware.
• Track material received, issued, and balance stock using daily usage logs and deduction formulas.
• Coordinate with the warehouse for timely dispatch, material delivery, and logistics updates.
• Ensure that all materials reach the client site as per schedule and quality standards.

4. Payment Follow-up & Order Processing

• Follow up with clients for advance, stage-wise, and final payments.
• Maintain a clear record of invoices, payment commitments, and collection status.
• Support the finance team with documentation and client clarifications.
• Ensure all payments are collected before handover.

5. Marketing Activities & Reporting

• Assist in digital marketing tasks such as posting updates, sharing installation videos, and coordinating marketing content.
• Maintain the database of architects, builders, contractors, and developers.
• Prepare weekly and monthly reports for leads, quotations, project status, and revenue follow-ups.
• Support exhibitions, sample displays, marketing kits, and client events.

6. Multitasking & Coordination Responsibilities

• Handle daily coordination between departments—marketing, projects, warehouse, finance, and installation teams.
• Manage phone calls, emails, WhatsApp communication, and client interactions professionally.
• Respond promptly to queries, provide updates, and ensure customer satisfaction.
• Support senior management in any administrative or coordination tasks related to marketing and operations.

Elegance Living is looking for a proactive and multitasking Sales and Marketing Coordinator to support our sales and project teams in managing leads, client coordination, material dispatch, and project documentation.

Key Responsibilities·       Handle client calls, follow-ups, and lead generation.

·       Coordinate with architects, contractors, and clients for product information and order confirmation.

·       Maintain project records, site schedules, and installation updates.

·       Track inventory for cladding, decking, flooring, and related hardware.

·       Coordinate material supply and logistics with the warehouse team.

·       Follow up on payments (advance, stage-wise & final).

·       Support marketing activities, documentation, and weekly reports.

Requirements·       Strong communication and coordination skills.

·       Ability to multitask and handle high-volume interactions.

·       Basic knowledge of MS Office / Excel.

·       Experience in construction/interior/wood industry is an added advantage.