Secretary / Executive Assistant

• Greet and assist patients and visitors in a polite and professional manner.
• Handle patient registration, appointments, and follow-up visits.
• Answer telephone calls, WhatsApp messages, and other enquiries.
• Schedule and coordinate appointments for doctors and other healthcare professionals.
• Maintain patient records, files, reports, and other clinic documentation.
• Handle billing, receipts, payments, and basic cash/record keeping as required.
• Coordinate communication between doctors, patients, staff, laboratories, pharmacies, and other service providers.
• Prepare letters, reports, notices, schedules, and other administrative documents.
• Manage the doctor's/clinic's calendar and daily schedule.
• Maintain confidentiality of patient information and clinic records.
• Monitor office supplies, stationery, and other administrative requirements.
• Assist the doctor and clinic management with day-to-day administrative and secretarial work.
• Ensure the reception and front-office area is organized and welcoming.
• Perform other administrative duties assigned by the clinic management.

Desired Skills & Qualifications:

• Graduate or equivalent qualification; relevant healthcare/administrative experience is preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge, including MS Word, Excel, email, and WhatsApp.
• Good organizational and multitasking abilities.
• Pleasant, courteous, and professional attitude.
• Ability to maintain patient confidentiality.
• Prior experience in a hospital, clinic, diagnostic centre, or medical office is an advantage.