Service Associate

JOB DESCRIPTION

Service Associate – Bruno’s CaféLocation: Ulsoor Road, Bangalore

Department: Food & Beverage Service

Reports To: Café Manager / Owner

Employment Type: Full-time

About Bruno’s CaféBruno’s Café is an Indo-continental café offering a diverse menu, from English breakfast and pastas to Indian meals, sandwiches, momos, beverages, and desserts. We aim to provide every guest with fresh food, warm hospitality, a comfortable ambience, and a memorable dining experience.

We are looking for a responsible, energetic, and guest-oriented Service Associate who takes pride in their work and contributes to the smooth functioning of the café.

1. Key ResponsibilitiesA. Guest Service & Hospitality

• Welcome guests warmly and assist them with seating.
• Present menus, explain menu items, and recommend dishes based on guest preferences.
• Take accurate food and beverage orders and enter them into the POS system.
• Serve food and beverages promptly and professionally.
• Check on guests during their meal and address concerns politely.
• Handle guest complaints professionally and escalate unresolved issues to the manager.
• Ensure guests have a positive experience from arrival until departure.

B. Order Management & Coordination

• Ensure all orders are entered into the POS before being communicated to the kitchen or beverage counter.
• Coordinate with kitchen staff to ensure accurate order delivery and timely service.
• Verify the order against the bill before serving.
• Communicate special requests, dietary preferences, and modifications clearly.
• Follow up on pending orders and keep guests informed of delays.

C. Cleanliness & Hygiene

• Maintain clean tables, chairs, menus, service stations, and guest areas.
• Reset tables promptly after guests leave.
• Keep indoor and outdoor seating areas clean and presentable.
• Follow personal hygiene, handwashing, and food-safety practices.
• Ensure cutlery, crockery, glassware, and service equipment are clean and properly arranged.
• Help maintain the café’s plants, ambience, and overall presentation.

D. POS, Billing & Cash Accountability

• Generate bills accurately through the POS system.
• Ensure all items ordered are billed correctly.
• Process payments only through authorised methods and follow the café’s billing procedures.
• Never provide unauthorised discounts, complimentary items, or bill adjustments.
• Report billing discrepancies, payment issues, and guest disputes to the manager immediately.
• Follow the café’s procedures for handling tips and cash, where applicable.

E. Opening, Closing & Daily Operations

• Complete assigned opening and closing checklists.
• Arrange tables, chairs, cutlery, menus, and service stations before operations begin.
• Check the availability of essential service supplies and report shortages.
• Ensure all guest areas are ready before the café opens.
• Assist with stock counts, replenishment, and wastage reporting when assigned.
• Support special events, group bookings, and corporate orders as required.

F. Teamwork & Professional Conduct

• Work cooperatively with kitchen, beverage, housekeeping, and management teams.
• Report to work on time and follow assigned shifts and breaks.
• Take ownership of assigned duties without requiring repeated reminders.
• Follow the café’s standard operating procedures (SOPs).
• Communicate operational issues promptly and honestly.
• Treat colleagues, guests, vendors, and management with respect.

2. Performance ExpectationsThe Service Associate will be evaluated on:

• Guest satisfaction and quality of hospitality.
• Order accuracy and adherence to POS procedures.
• Speed and efficiency of service.
• Cleanliness and personal hygiene.
• Punctuality, attendance, and discipline.
• Adherence to SOPs and completion of assigned checklists.
• Responsible handling of billing, payments, and café property.
• Teamwork, initiative, and willingness to learn.
• Ability to work independently and take responsibility for assigned tasks.
• 3. Skills & QualificationsPrior experience in a café, restaurant, or hospitality environment is preferred.
• Freshers with a positive attitude and willingness to learn may apply.
• Good communication and interpersonal skills.
• Basic numerical ability and willingness to learn POS operations.
• A friendly, presentable, and professional demeanour.
• Ability to multitask and work efficiently during busy hours.
• Strong sense of cleanliness, responsibility, and punctuality.
• Basic spoken English is preferred; knowledge of Kannada and Hindi is an advantage.

4. Personal Attributes We ValueAt Bruno’s Café, we value people who:

• Take ownership of their responsibilities.
• Understand that hospitality is about making guests feel welcome.
• Notice and resolve small problems before they become bigger ones.
• Follow procedures consistently rather than taking shortcuts.
• Are honest, dependable, proactive, and respectful.
• Treat the café as a shared responsibility, not merely a workplace.
• 5. Working ConditionsWork location: Bruno’s Café, Ulsoor Road, Bangalore.
• Working hours and weekly off: As per the assigned roster and applicable employment requirements.
• The role requires standing and moving around for extended periods and assisting with routine service-related tasks.
• Training will be provided on the menu, POS system, service standards, hygiene, and operational SOPs.

6. Our ExpectationsEvery Service Associate is expected to ensure that guests receive the right order, at the right time, in a clean and welcoming environment. Employees must follow established procedures, communicate issues honestly, and complete their assigned responsibilities.

At Bruno’s Café, good service is not just about serving food. It is about creating an experience that makes guests want to return.

Interested candidates may apply with their résumé and details of relevant work experience.