Service Coordinator

Preventive Maintenance • Execute scheduled PM visits to assigned Neo-X units across the Bangalore installed base — per the PM calendar maintained by Service Coordinator. • Complete PM checklist at each visit: exhaust filter inspection and replacement, Iris module check, burn cycle test, exterior cleaning. • Document all PM activity on the site service record and upload to the service tracker immediately after each visit. Reactive Service • Respond to reactive service tickets assigned by Service Coordinator. Target: on-site within SLA window. • Diagnose and resolve first-level faults — exhaust filter clogs, Iris module resets, power connectivity issues, physical damage assessment. • Escalate complex or unresolved faults to Gnanesh with a written fault description and photographs. Do not attempt unguided repair on unfamiliar fault types. Post-Installation Follow-Up Operations Scale-Up | Hiring Plan • Conduct first 30-day post-installation checks on newly commissioned machines — confirm operation, verify client staff understand waste loading, and identify early fault signs. • Flag recurring fault patterns across any client cluster to Gnanesh and Installation Lead — early detection prevents wider issues. Documentation • Complete service report for every site visit — site name, machine ID, fault description, action taken, parts replaced, resolution status. • Return unused parts after each visit. No parts to be held by the technician between visits. QUALIFICATIONS • ITI in Electrical or Electronics. Diploma preferred.