Service Manager

About the Role

We are looking for a proactive and customer-focused Service Manager to oversee our daily service operations, lead a team of service executives/technicians, and ensure high customer satisfaction. The ideal candidate will be skilled at resolving escalated customer issues, optimizing service turnaround times, and maintaining quality standards.

Key Responsibilities

• Team Leadership: Manage, train, and monitor a team of 10 service executives/field technicians to meet daily and monthly service targets.
• Customer Satisfaction: Handle escalated customer complaints promptly and professionally to ensure high retention and positive feedback.
• Operations & SLA Management: Track service tickets, assign tasks efficiently, and ensure all Turnaround Times (TAT) and Service Level Agreements (SLAs) are met.
• Quality Control: Conduct regular audits of completed service jobs and review customer feedback to maintain service quality.
• Inventory & Vendor Coordination: Oversee spare parts/service inventory (if applicable) and coordinate with vendors or internal departments for smooth workflow.
• Reporting: Prepare daily and weekly performance reports on ticket resolution, team productivity, and customer satisfaction scores (CSAT).

Requirements & Skills

• Proven experience of at least 3 years as a Service Manager, Team Leader, or Assistant Service Manager (experience in Service Industry, Automobile / Dealership / two wheeler).
• Strong leadership, problem-solving, and conflict-resolution skills.
• Good working knowledge of MS Excel, CRM software, and ticketing tools.
• Fluent in English / Kannada for effective customer and team communication.
• Willingness to travel locally for client visits or field supervision.

Perks & Benefits

• Fixed monthly salary + performance-based incentives
• PF & ESIC benefits, Bonus
• Mobile and travel reimbursement
• Paid leaves and career growth opportunities

Contact HR at [ 9513347064 ] between [10:00 AM – 6:30 PM] to schedule an interview.