Shift Manager

Company: CYMS Ventures LLP

Department: Operations

Location: Bengaluru / Chennai

Industry: Hotel & Restaurant

Job Summary:

We are looking for a responsible and experienced Shift Manager to oversee daily restaurant operations, manage staff, ensure excellent customer service, and maintain operational standards during assigned shifts.

1. Key ResponsibilitiesManage daily restaurant operations during the assigned shift.
2. Supervise kitchen, service, and housekeeping staff.
3. Ensure food quality, portion control, presentation, and service standards.
4. Handle customer complaints and ensure customer satisfaction.
5. Monitor daily sales and achieve assigned sales targets.
6. Control food costs, wastage, and operational expenses.
7. Monitor inventory, stock availability, and material consumption.
8. Ensure proper cash handling, POS billing, and daily cash reconciliation.
9. Maintain staff attendance, grooming, punctuality, and discipline.
10. Prepare duty allocation and ensure proper manpower utilization.
11. Ensure cleanliness, hygiene, and food safety standards.
12. Conduct daily shift briefings and staff training.
13. Coordinate with the kitchen, purchase, and store departments.
14. Prepare daily sales reports, stock reports, and shift handover reports.
15. Ensure compliance with company policies and SOPs.

• Candidate RequirementsQualification: Graduate / Diploma in Hotel Management preferred.
• Experience: 2–4 years in restaurant, hotel, or QSR operations.
• Previous experience as Shift Manager, Shift In-charge, or Restaurant Supervisor preferred.
• Good leadership and team management skills.
• Knowledge of POS billing, inventory, and cash handling.
• Strong communication and customer-handling skills.
• Ability to work rotational shifts, weekends, and holidays.
• Key SkillsRestaurant Operations
• Team Management
• Customer Service
• Sales & Cost Control
• Inventory Management
• Food Safety & Hygiene
• Staff Training
• Cash Management
• Problem Solving

Reporting To: Restaurant Manager / Operations Manager

Employment Type: Full-time

Industry: Hotel / Restaurant / Hospitality