Team Leader

Job Description: Team Leader – BPO

Location: Bangalore Location ( Immediate joining)

Shift: Rotational

• Key Responsibilities Lead and manage a team of associates to achieve process targets and performance metrics.
• Ensure daily operations run smoothly by monitoring team activities and resolving issues promptly.
• Conduct regular team meetings to communicate updates, provide feedback, and discuss improvement strategies.
• Analyze team performance and generate reports to track progress against KPIs.
• Motivate and mentor team members to enhance individual and group productivity.
• Handle escalations effectively and provide timely resolutions.
• Collaborate with management to implement process improvements and operational efficiencies.
• Maintain adherence to company policies, procedures, and compliance standards.
• Requirements Proven experience in a Team Leader role within a BPO environment (minimum 1-3 years preferred).
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proficient in performance monitoring tools and reporting.
• Ability to work in a rotational shift environment.
• Problem-solving and decision-making skills.
• Bachelor's degree or equivalent education (preferred but not mandatory).

What We Offer

• Opportunity for career advancement within a dynamic and growing organization.
• Competitive compensation package.
• A supportive and inclusive work environment.
• 5 Days Working
• Location - GB playa
• Immediate Joiners