Telesales Executive

*Tele Sales Executive - Roles and Responsibilities*

*1. Lead Generation & Calling*

- Make outbound calls to potential customers from database and new leads

- Follow up on walk-ins, website enquiries, and social media leads

- Cold call and convert prospects into gym memberships / PT packages

*2. Sales & Conversions*

- Explain membership plans, offers, discounts, and services to prospects

- Handle customer queries related to gym facilities, trainers, and pricing

- Convince and close sales to meet daily, weekly, and monthly targets

- Upsell personal training, group classes, and add-on services

*3. Customer Relationship*

- Maintain polite and professional communication with all members and leads

- Understand customer fitness goals and suggest suitable membership options

- Build rapport and follow up until conversion or rejection

- Ensure high customer satisfaction and retention

*4. Data & Reporting*

- Maintain accurate records of all calls, enquiries, and follow-ups in CRM / Excel

- Update lead status: Interested, Not Interested, Follow-up, Converted

- Share daily call report and sales report with manager

- Track conversion rate and revenue targets

*5. Coordination*

- Coordinate with floor sales team and gym trainer for site visits and trials

- Schedule gym tours and free trial sessions for interested prospects

- Work with marketing team for lead quality and campaign feedback

*6. Professional Conduct*

- Achieve assigned sales targets and KPIs

- Be available during calling hours with proper telephonic etiquette

- Continuously improve product knowledge and sales skills

- Follow company policies and maintain confidentiality of customer data