Voice & Non-Voice Call Center Agent

Role Overview:

The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.

Key Responsibilities:

• Handle inbound calls and provide professional customer support.
• Identify, analyze, and resolve customer issues effectively.
• Maintain accurate records of customer interactions and resolutions.
• Ensure adherence to quality and process standards.
• Collaborate with internal teams to facilitate seamless issue resolution.

Required Skills and Attributes:

• Excellent communication skills in English, Tamil, & Hindi
• Strong problem-solving and interpersonal abilities.
• Customer-focused attitude with a commitment to service excellence.
• Ability to work in rotational shifts.

Eligibility Criteria:

• Graduation is mandatory

Languages Required: English, Tamil, Hindi,

Work Schedule:

• 5 working days per week
• 2 rotational weekly offs

Compensation Details:

• Take-home salary: ₹17,000 – ₹20,000 per month
• Night Shift Allowance
• Split Shift Allowance

Skills & Requirements

Required SkillsCommunicationCustomer HandlingProblem-Solving AbilityTime Management

Preferred SkillsTechnical KnowledgeSales Orientation

Nice to HavePrior sales experience

Experience

0 - 4 years

Education

Graduation (10 + 2 + 3)

Age Range

18 - 30 years

Languages Required

English, Tamil, Hindi