Assistant Manager - Resource Management - Bangalore

Assistant Manager - Resource Management - Bangalore

 

KPMG Global Services India (KGSI)

KGSI is KPMG’s India based delivery center, with a headcount of c.22K colleagues, providing support to KPMG firms across Advisory, Tax and Audit.

 

Through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

 

 

Consulting at KGSI is a group that focusses on delivery high quality business & technology advice / solutions to our clients, working closely with other member firms in KPMG network.

Through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

 

 

As a firm, we are deeply committed to diversity, inclusion and equity at our workplace. We offer a safe and inclusive environment built on trust, where all our colleagues can bring their authentic selves to work and know that their uniqueness is valued. 

We prohibit unfair treatment of applicants and employees and discrimination on any ground, including but not limited to, caste, religion, color, ancestry, marital status, medical condition, sex, gender identity and/or expression, sexual orientation, age, nationality, cultural origin, family or parental status, defense veterans, physical, mental or sensory disability or any other status or characteristic protected by applicable Indian laws and regulations.

The candidate will need to perform:

• Analysis of forecast, capacity, hiring needs, bench and suggest corrective measures to the team

• Handling various dashboard/reports (Weekly/Monthly)- forecast, demand pipeline, hiring etc.

• Drive resource management process standardization across service lines

• Manage a team of 4 to 5 team members across level

• SME on tools and reports to be able to address any queries from team and delivery LT (leadership team)

• Motivate team to log innovation ideas and help/guide them to closure

• RM team brand building via innovative ideas

• Effectively manage stakeholders

   

The candidate will also be responsible for:

• Supporting client service delivery by consistently meeting quality guidelines within the established turnaround times and ad-hoc requests

• Variance analysis and methods to keep variance in check

• Bench Management

• Conducting periodic trainings; preparing/reviewing/updating the knowledge base/training material/ Process documents

• Ability to understand current process and suggest & lead process improvement

 

Mandatory Skills

• Sound Resource Management knowledge

• Good understanding of technology and skills to be able to discuss on same page as delivery team.

• Has experience with at least one end to end process improvement implementation. 

• Team Management experience

• High level of proficiency in MS Excel, MS PowerPoint 

• Ability to understand and identify key issues from both summary and detailed data.

• The candidate is expected to have strong verbal and written communication skills

• The candidate is expected to have strong stakeholder management skills

• The candidate is expected to have reasonable awareness of IT tools & applications or WFM tools (IEX, Blue Pumpkin, Aspect eWFM etc)

Preferred Skills 

• MS Project 

• MS Visio 

• MS Access

• PowerBI

• VBA Macro

 

Qualification 

• Bachelor’s degree from an accredited college/university - BBM/BCA/BCom/BA/BSc/BE

• A Post Graduate diploma/degree from an accredited college/university - MBA/MCom

Experience

• 8+ years of relevant experience in resource management/workforce management

Experience Level

Mid Level