Associate Systems Engineer (IND)

Associate Systems Engineer (IND)

Position Title:

Associate Systems Engineer (IND)

Job Family:

IFT > Engineering​/Dev

Shift:

Job Description:

Job Title

Associate Systems Engineer

Requirement Type

Full-Time Employee

Job Location

Bangalore

Job Level

Associate

Hiring Manager

Assistant Manager Infra Ops I

Primary Skill

System Administration - End User Support.

Business

IT OPS

Individual Contributor / People Manager

Individual Contributor

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 112 million individuals across 14 states.

A regular in Fortune 500 list, Elevance Health ranked 18 in 2026. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 81st rank on this list.

ABOUT CARELON GLOBAL SOLUTIONS

Carelon Global Solutions (CGS) is a healthcare solutions company simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB PURPOSE

Carelon Global Solutions India is seeking an Associate Systems Engineer.

JOB RESPONSIBILITY

• Work on tickets that have been assigned to him/her and close these within SLAs
• Assist associates with installation, configuration and ongoing usability of system hardware and software.
• Offer daily operations and systems support to Carelon India associate.
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Assist employees with computer problems and answer their questions.
• Provide Technical guidance
  

QUALIFICATION

• Bachelor’s degree in information technology or related field.
• Must have excellent communication skills.
• Experience in System administration / End user support.
  

EXPERIENCE

• Candidate needs to have a strong background of hardware and software system components
• Has got experience of working on ticketing tools like Service Now
• Proficient in Windows 10/11
• Strong understanding of SSCM, packaging, sequencing and deployment
• Good understanding on VPN troubleshooting for end users
• Strong understanding of Dell hardware (Laptops, PC etc.)
• Hands-on on Asset Management will be a plus
• Can pick up a new skill quickly
• Good at reporting metrics and creating dashboards.
  

SKILLS AND COMPETENCIES

• Demonstrate experience influencing technical and business stakeholders through verbal and written communications 
• Analytical mindset with good problem-solving skills  
• Strong working knowledge of End User Support.
• Take personal responsibility for developing new skills and learning about the business 
• Give timely, balanced, honest, and caring feedback to help develop others

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom.
• Holistic well-being
• Our culture and initiatives are underpinned by diversity, equity and inclusion
• Varied opportunities for rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center.

EQUAL OPPORTUNITY EMPLOYER

Carelon Global Solutions is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon Global Solutions to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Disclaimer: Offered designation titles differ*

Job Type:

Full time

Experience Level

Mid Level