Associate Technical Analyst
Computacenter
Work from Office
Full Time
Any experienceJob Description
Associate Technical Analyst
Life on the Team
As an Associate Technical Analyst / Trainee, you will be part of our IT Support team, providing first-level technical assistance to users across hardware, software, applications, Microsoft 365, and connectivity-related issues.
This is an excellent opportunity for candidates who are looking to build their careers in IT Service Desk, End User Computing, and Microsoft 365 Support within an enterprise IT environment
What You'll Do
- Provide Level 1 technical support for hardware, software, application, and connectivity-related issues.
- Troubleshoot basic issues related to Windows 10/11, Outlook, Microsoft Teams, OneDrive, and Microsoft 365.
- Assist users with password resets, account access, multi-factor authentication, and basic authentication-related issues.
- Troubleshoot basic LAN, Wi-Fi, and VPN connectivity issues.
- Log, categorize, prioritize, update, and resolve incidents and service requests using an ITSM or ticketing tool.
- Follow standard troubleshooting procedures and escalate unresolved issues to the appropriate support teams.
- Support user onboarding and offboarding activities.
- Assist with basic Microsoft 365 administration and user management activities.
- Provide remote assistance and basic endpoint troubleshooting.
- Maintain accurate documentation of troubleshooting steps and resolutions.
- Communicate effectively with users and provide timely updates on open tickets.
- Maintain agreed service levels and contribute to a positive end-user experience.
What You'll Need
- A graduate degree in any discipline.
- 0 to 2 years of relevant experience in IT support, Service Desk, or a similar role.
- Fresh B.Tech Graduate can be considered
- Basic understanding of Microsoft 365, Windows troubleshooting, and networking concepts.
- Good verbal and written communication skills.
- Strong troubleshooting and problem-solving abilities.
- A keen interest in IT infrastructure and technical support.
- Willingness to learn and work in an enterprise IT environment.
- Flexibility to work from the Noida office in 24×7 rotational shifts.
Experience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Customer Service Executive
Credvent ServicesWork from OfficeFull TimeAny experience
Basic EnglishCustomer Care Executive
Victa Earlyjobs Technologies Private LimitedWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishCustomer Support Executive
Ison XperiencesWork from OfficeFull Time
Night ShiftAny experienceGood (Intermediate / Advanced) English
Customer Support Executive
EarlyjobsWork from OfficeFull TimeAny experienceBasic EnglishCustomer Support Executive
EarlyjobsWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) English
Customer Service Associate
IMR Soft India Private LimitedWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!