Billing Ops Payment Lifecycle Associate

Billing Ops Payment Lifecycle Associate

• Lead the day-to-day Invoice Clearing operations, ensuring incoming payments are accurately and promptly matched and applied to outstanding invoices within established service levels and control requirements.
• Manage team capacity, productivity and daily work allocation, adjusting resources and priorities based on transaction volumes, ageing, risk and operational requirements.
• Monitor key performance and control indicators, including payment-matching timelines, outstanding and aged items, unmatched or unapplied payments, exceptions and processing errors.
• Drive the timely investigation and resolution of payment breaks and exceptions by coordinating with Billing, Operations, Finance, Client Service and other relevant stakeholders.
• Provide active oversight of aged and unresolved items, ensuring appropriate ownership, follow-up, escalation and remediation.
• Maintain a strong operational control environment by ensuring adherence to established procedures, policies, escalation requirements and applicable control standards.
• Investigate processing errors and recurring exceptions, identify root causes and implement corrective and preventive actions.
• Analyse operational data and trends to drive measurable improvements in productivity, accuracy, controls and turnaround times.
• Promote accountability and a strong control culture by reinforcing procedural discipline, accuracy, timely escalation and end-to-end ownership.
• Represent Invoice Clearing in governance, operational, risk and stakeholder forums, providing clear updates on performance, risks, issues and improvement initiatives.

• Bachelor’s degree in Commerce, Finance, Accounting, Business Administration or a related discipline.
• Relevant experience in billing operations, payment application, invoice clearing, cash allocation or comparable financial operations.
• Strong understanding of basic accounting principles, particularly payment application and reconciliation.
• Demonstrated people-leadership experience, including team management, performance management, coaching, mentoring and employee development.
• Strong risk and control mindset, with the ability to identify operational risks, control gaps, recurring exceptions and appropriate remediation.
• Proven ability to manage competing priorities, high transaction volumes, operational deadlines and escalations.
• Excellent written and verbal communication skills, with the ability to communicate effectively with senior stakeholders and cross-functional partners.
• Demonstrated ability to challenge existing processes and drive continuous improvement while maintaining appropriate operational controls.
• Ability to work the specified shift of 2:00 p.m. to 11:00 p.m. India time and support stakeholders across APAC, EMEA and WHEM.