CALL CENTRE MANAGER - OUTBOUND
Muthoot Fincorp Limited
Work from Office
Full Time
Min. 6 yearsJob Description
CALL CENTRE MANAGER - OUTBOUND
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A | Job Specification | ||||||||||
1 | Company Name | : | Muthoot Fincorp Limited | ||||||||
2 | Position / Designation | : | Call Center Manager | ||||||||
3 | Grade | : | |||||||||
4 | Employment Type | : | All Employment Type | ||||||||
5 | Reporting to – Designation & Grade | : | NA | ||||||||
6 | No. of Reportees, Designation & Grade | : | NILL | ||||||||
7
| Main Tasks & Areas of Responsibility | : | The Call Center Manager is responsible for the day-to-day management and operations of the SULB call center. The role is tasked with ensuring that customer inquiries are handled effectively, team performance is optimized, and service levels are maintained in accordance with organizational standards. | ||||||||
8 | Skills and Exposure | : |
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9 | Special Requirements (If any) | : | Must have experience in Secured lending / unsecured lending business.
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10 | Job Location / State | : | All States | ||||||||
11 | Compensation Band | : | As per policy | ||||||||
12 | Entitlements | : | As per policy | ||||||||
13 | Stake Holders | : | MFL Staff, Group Company Staf | ||||||||
14 | Career Progression | : |
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B |
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15 | Educational Qualification / Technical Certification | : | Any UG/PG or MBA | ||||||||
16 | Skill Sets | : | KEY SKILLS & BEHAVIOURAL ATTRIBUTES
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17 | Communication Skills | : | Excellent communication Skills – English language fluency - both verbal and written | ||||||||
18 | Experience | : | 6+years of overall experience | ||||||||
19 | Behavioral Competencies | : | Team work. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments& Organizational values. Task master having a daily grind on Sales/revenue numbers | ||||||||
20 | Other Requirements (If any) | : | - Educational Qualification – Bachelor’s degree in marketing, Business or Communications preferred.
Experience – 6+ years’ experience in telemarketing or an outbound call center environment | ||||||||
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The candidate should have completed the required education and people who have 6 to 10 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
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