Client Delivery Executive - DWS Service Desk (Associate Principal Client Delivery Executive)

Client Delivery Executive - DWS Service Desk (Associate Principal Client Delivery Executive)

What success looks like in this role:

Job Title: Client Delivery Executive - DWS Service Desk (Associate Principal Client Delivery Executive)

Location: Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients’ success is our success.
• Integrity: We act ethically and honestly.

Position Overview:
Engages with clients to ensure timely, efficient and expert delivery of contracted services. Manages implementation and on-going support of services ensuring high quality client experience and, at the same time, maximizing both utilization of internal resources and periodic revenue activations. Addresses client issues throughout the life of the contract, taking ownership of issues and following through on resolution.

Key Responsibilities/Outcomes
• Independently leads mid-size to large client delivery accounts
• Follows defined processes to ensure successful implementation, engaging with internal resources to ensure a smooth, cost effective and high-quality client experience.
• Takes ownership of client issues and ensures effective resolution.
• Effectively escalates delivery or other issues when appropriate.
• Establishes clear governance and communication channels with the client and Unisys delivery organizations to ensure alignment and mutual understanding of implementation processes and goals.
• Manages contract scope, conducting periodic (i.e., monthly) operational reviews with service delivery organizations and client.
• Participates in rigorous governance and SOX compliance audits.
• In partnership with the Client Executive, proactively communicates industry and company insights and opportunities to clients, looking for ways to enhance the company’s position and upsell aligned products and services.
• Monitors client / account financial health and recommends steps to remedy financial misses or anomalies.
• Develops and administers budgets, schedules and supports the Service Delivery organization to optimize the cost of delivery and service.

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You will be successful in this role if you have:

Any degree and 6-8 years’ relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

 

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.

Experience Level

Mid Level