Customer Service Representative

Customer Service Representative

Workplace Options:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity: Customer Service Representative

Location: Bangalore. Hybrid
Salary: 5.5 lacs per annum (Gross)
Shift hours: 7pm to 4am IST

What you will do: 

Customer Service Representatives (CSR's) work in a service centre and provide customer service to employees and their families in order to assistance in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our CSR's work in a fast-paced environment and are expected to maintain high quality, top customer service and practice WPO's core values. WPO relies on the CSR's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

Responsibilities:

• Asses the Employee's needs through targeted questioning.
• Obtain employee's personal information and information on the individual needing care.
• Provide a clear explanation of the issues/needs.
• Obtain desired geographic location for referral search and any personalized criteria.
• Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
• Perform research, utilizing our internal database, websites, and local organizations, to locate referrals that meet the client’s needs.
• Perform quality assurance callbacks to our clients.
• Maintain communication with clients and associated EAPs as required.
• Ensure all data entries are complete and accurate, with proper spelling and grammar.

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:

• Bachelor's Degree.
• Strong written and spoken communication skills.
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
• Proficient in conflict resolution skills.
• Ability to organize and prioritize effectively.
• Outstanding organizational, relationship-building and interpersonal communication skills.
• Ability to maintain high-quality work in all aspects of the position.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position .

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).